Job summary

The Vice President, Canadian Operations will be responsible for building the team and leading the Canadian SERVPRO Franchise System.

You will

• Conduct Business in accordance with the Company’s mission, vision, and purpose.
• Develop a One Team Franchisee/Franchisor culture.
• Lead and rapidly develop SERVPRO throughout Canada in the areas of new ownership, existing ownership expansion, broker, and mergers/acquisitions.
• Build the SERVPRO brand to be the premier restoration and reconstruction organization in Canada.
• Ensure the Operating System remains current, relevant, and well-documented.
• Oversee the Franchise’s implantation of Stages of Development.
• Work with Franchises to certify that SERVPRO systems and technology are adapted and utilized.
• Manage results of each Franchise Business Consultant
• Execute one-on-one visits with Franchise owners, in addition to observing FBC visits in order to provide coaching and feedback.
• Work with Franchisees to develop and execute an annual strategic plan and budget.
• Drive results to equal or exceed the annual budget.
• Assure SERVPRO is fulfilling its obligation to help Franchisees achieve personal and business goals.
• Ensure consistent services and pricing are performed by franchisees using the SERVPRO Operating Systems
• Meet and educate franchise prospects on the features and benefits of a SERVPRO franchise.
• Responsible for quality assurance including NPS scores, Franchise SLAs, and dispute resolution.
• Make certain that Canadian Franchises operate in a manner that qualifies for selection on the Insurance Company’s Preferred Vendor List.
• Work to maximize the number of accounts on which franchises receive work
• Make sure Franchises participate and comply with National Accounts Programs.
• Leverage U.S. resources when applicable: Franchise Expansion; Marketing, Advertising and Web Services; Call Center; Commercial Large Loss/Storm; Training; Drying Equipment.

You have

• Minimum of eight (8) years in a supervisory or director-level role, preferably with a business consulting background.
• Franchising experience required.
• Experience working with the insurance industry is required.
• Strong leadership, supervision, team building, and coaching skills.
• Excellent communication skills including the ability to represent the organization before both internal and outside groups.
• Critical, solutions-oriented thinking a must.
• Highly organized and efficient working style.
• Hands-on approach –Strong interpersonal and people-management skills.
• Team-player with deep sense of ownership.
• Comprehensive/broad technical knowledge and experience.
• Strong persuasion and negotiation skills.
• Demonstrated conflict resolution and consulting skills.
• Skilled at working in a matrix environment.
• Bachelor’s Degree in Business or a related degree.

Working conditions

• Fast-paced work environment (sitting, standing, walking, and talking)
• Up to 50% Travel; vehicle and airline travel
• Weekend hours or travel as needed to support Franchise operations.

Salary of CA$215,000-250,000 (based on experience) plus 25% incentive bonus opportunity.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,000+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share in common, and the collaborative spirit we bring to the work we pursue together. SERVPRO HQ has been recognized by The Tennessean as a Top Workplace for the 4th consecutive year.

SERVPRO is an equal-opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.