Wood Processing Specialist

BID Group Technologies, DelTech Division

Office Location: Prince George, British Columbia, Canada

BID Group is a North American leader in the design and manufacturing of equipment for wood processing mills. The company primarily serves the North American market, in addition to serving international clients. BID Group offers the most comprehensive range of products on the market. Producing everything from mechanical equipment, PLCs and optimization systems equipped with digital vision scanners. Our products also deliver fully automated production lines. The company has over 1500 employees working in our divisions located across North America.

The Field Service Technician is a highly motivated professional working in the BID Group Service Division. As a key member of the technical team, you will be involved primarily in the servicing, maintaining and fine tuning of the BID Group Optimization product line of machine vision scanning systems. Most notably the industry leading GradExpert planer mill grade optimizer. The ability to travel extensively to client’s sites and maintain a close working relationship with team members is a must in this role. We empower our people to do their very best and create an environment that will encourage new ideas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete on-site startups and service visits to ensure equipment meets quality and performance standards
• Upgrade optimization systems with advance technologies
• Quality control and software technical troubleshooting and problem solving
• Provide training to customers
• Support customers remotely with software and quality control technical issues
• Work irregular hours and overtime as required
• Tune optimization systems to maximize lumber values, grade and recovery

SKILLS AND QUALIFICATIONS

• Have a diploma, degree or trade qualification in process control, quality control or the equivalent experience
• Ability to travel to mill locations in North America
• Strong communication skills and customer oriented
• Capability of working under-pressure
• Electronics/hardware troubleshooting and problem-solving skills on industrial equipment is an asset
• Hardware and software application knowledge is an asset
• Experience working in an industrial environment is an asset
• Knowledge of lumber industry and/or lumber grading ticket is an asset

WHAT WE OFFER

• Competitive compensation plan
• Full time, permanent position (40 hours/week)
• Paid overtime hours
• Health care insurance
• Retirement savings plan

We encourage graduates to apply for this position. Only selected candidates will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Prince George, BC V2N 5T6: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you live in Canada?

Work Location: In person

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