USER EXPERIENCE/INFORMATION ARCHITECTURE - WEB DESIGN CONSULTANT (BC Transit Digital Properties Review & Assessment)

Requisition #: R22-2646

Location: Remote

Engagement Type: Contract

Number of Resources required: 2 (1 x UX/IA Web Design Consultant; 1 x Business Analyst/Project Manager )

Rate: Negotiable

Term: 6 months (November 24, 2022 to May 31, 2023) with 6-month extension available

Hours per day: 7.00

Submit to Tri-global: November 8, 2022 (on or before 2:00 PM Pacific Time)

Closing Date: November 10, 2022 (12:00 PM Pacific Time)

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Tri-global Solutions Group Inc. is seeking a team of two resources: (1) Web Design Consultant (UX/IA) & (2) Senior Business Analyst/Project Manager to join our talented Service Delivery team at BC Transit to deliver the Digital Properties Review & Assessment.

The successful contractor(s) have an anticipated November 24, 2022 start date for an initial 6-month contract ending May 31, 2023 with a 6-month extension available (total contract up to 12-months).

NOTES ON LOCATION: 100% remote work from within Canada.

Please review the project overview and requirements below. If you meet the requirements and are interested in submitting for this role, please reply to this job posting.

If you know other consultants who may be interested in this opportunity kindly share this job posting.

Thank you.

Warm regards,

Jesse Smith

Tri-global Solutions Group Inc.

Melton Building - 3rd Floor

300, 10310 Jasper Avenue NW

Edmonton, AB T5J 2W4

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PROJECT OVERVIEW

Tri-global Solutions Group is creating a project team to enlist the capabilities and features of:

a) Performing an audit/review of how all its website, intranet and extranet are interacted with by its stakeholders;

b) Conducting interviews and building documentation to gain a clearer understanding of processes, dependencies, and impact;

c) Finalizing documentation into a comprehensive summary;

d) Provide a consultant to offer recommendations regarding best practice covering: user experience, information architecture, website design, and development.

e) Combine best practice with the results of the internal audit to devise an action plan with tiered priorities where BC Transit can evolve.

It is anticipated that there will need to be two different members of this team with specializations in business analysis, and UX/IA (User Experience & Information Architecture), who will work together to compile and hand off the information from on to another.

OBJECTIVES

Through the delivery of the Services, BC Transit wishes to realize the following outcomes:

• Gain a clear understanding of BC Transit’s intranet, extranet, and public-facing website’s digital frameworks and how they impact the both staff and the public;
• Conducting interviews, meetings, and working sessions on how all BC Transit’s website stakeholders are interacting with these properties
• Determining all major dependencies that BC Transit’s digital properties have on their operations, including impact analyses
• Providing documentation clearly articulating all process, dependencies, and impacts
• Enlist a consultant with user experience, information architecture, website design and development knowledge to review BC Transit’s digital properties alongside the results of the audit.
• Have the consultant propose an action plan that combines current needs with digital best practices for BC Transit to follow for a future development consideration.

SERVICE REQUIREMENTS

• Project Team must be able to describe the recommended approach and work plan regarding the services that will provide.
• Clearly distinguishing the tasks that will be undertaken.
• The ability work independently to engage BC Transit’s stakeholders and Digital Experience Manager to retrieve the information.

QUALIFICATIONS

All work is carried out by contractors holding appropriate accreditation, license, certification or registration in business analysis, web design and development, user experience, information architecture.

The ideal contractors will possess transit industry and/or working with large public organizations that service a wide array of diverse needs.

It is expected that this project will require at least two individual specializations: Website Design best practice and Business Analysis. Qualifications for each are as follows:

Web Design Consultant

• 5-8 Years experience collaborating with clients and stakeholders on website design
• Conceptualizing practical ways to implement user-friendly and visually appealing interfaces.
• Integrating data, applications, images, videos, and plugins.
• Strong implementation experience – gathering & interpreting business requirements, designing and documenting technical solutions.
• Create organizing principles, user flows and site maps.
• Sketch, wireframe, design and prototype user experience solutions.
• Proven expertise driving existing architectures to new solutions and leading modernization initiatives
• Excellent written and verbal communications, planning, problem-solving, and analytical skills
• Ability to synthesize complex information and issues with clarity and to effectively resolve conflicts among diverse stakeholders
• Ability to facilitate, influence, and persuade others towards common goals
• At least 5 years experience in website design consultancy.
• In-depth knowledge of new technologies and trends in website design.
• Experience working for large transit organizations preferred
• Bachelor's degree in computer science with coursework in web development, user experience, information architecture, software engineering, or similar.

Senior Business Analyst

• 5-8 Years of experience with core BA capabilities: business analysis, facilitation, project management, business process improvement and re-engineering, defining and documenting, writing proposals
• 3-5 Years of experience in Project Management experience, managing large/complex projects for public organizations
• Strong experience with Stakeholder and Relationship Management
• Excellent negotiation, communication, presentation, problem solving and conflict resolution skills
• Degree, diploma, certification or equivalent in computer science, business administration technology or a related field OR;
• An equivalent combination of education and experience may be considered.

Both team roles should be prepared to provide examples of recent work and projects they’ve done.

WHY WORK WITH TRI-GLOBAL?

This role allows you to grow your professional work experience and skills in a dynamic environment. Tri-global is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Job Type: Full-time

Benefits:

• Work from home

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (required)

Experience:

• website design consultancy: 5 years (required)
• collaborating with clients & stakeholders on website design: 5 years (required)
• implementing user-friendly and visually appealing interfaces: 5 years (required)
• Integrating data, applications, images, videos, and plugins: 5 years (required)
• implementation & leading modernization initiatives: 5 years (required)
• gather requirements, design & document technical solutions: 5 years (required)
• create organizing principles, user flows and site maps: 5 years (required)
• sketch/wireframe/design/prototype user experience solutions: 5 years (required)
• expertise driving existing architectures to new solutions: 5 years (required)
• synthesizing complex information and issues with clarity: 5 years (preferred)
• facilitate, influence, & persuade others toward common goals: 5 years (preferred)
• in-depth knowledge of new tech/trends in website design: 5 years (required)
• working for large transit organizations: 1 year (preferred)

Work Location: Remote

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