iGuard360 was formed as a full-service security company to satisfy the demands of clients for a reliable and innovative security provider delivering long-term security solutions for both condominiums and corporate clients.

Our top priorities are and will continue to be client and personnel satisfaction. iGuard360’s ongoing dedication to the needs of both customers and employees has allowed us to gain recognition among our clients and resulted in valued long-term employees with a lower than industry average turnover.

We are currently hiring a Video Surveillance Agent (Night shift) to grow our Remote Operations team. The Video Surveillance Agent will be reporting to the Video Surveillance Officer and will be responsible for a certain number of clients/cameras and duties such as video surveillance, alarm response, incoming and outgoing calls, dispatch, etc. to maintain a high level of service to iGuard360’s customers and employees.

What you will do:

• Monitor surveillance cameras and respond to alarm notifications.
• Identify, record, document, and report suspicious activity such as theft, trespassing, intrusion, unauthorized entry, property damage, loitering, etc.
• Use 2-way audio and video equipment to deter intrusion and criminality.
• In the event of an emergency dispatching on-site security personnel, mobile patrol units, emergency services (police, fire, ambulance, etc.), and/or other contacts (owner, property manager, emergency contacts) in a timely manner.
• Handle calls and emails receive from the clients regarding incidents on site, emergencies, and other matters relating to security and building operations.
• Record and maintaining incident reports to meet both company and legal standards.
• Periodically perform health checks on monitoring software and hardware to ensure they function properly, and notify management of any issues, abnormalities, and/or concerns with equipment and setup.
• Regularly visit and review each monitoring location together with the Operations team to identify security concerns and identify priority cameras.
• Ensure all activities, logs, and necessary reports are recorded in a timely and appropriate manner over the course of the shift.
• Communicate effectively with clients and iGuard360 internal departments.

What you bring:

• High level of personal integrity
• Ability to multi-task and prioritize
• Effective problem-solving and conflict resolution skills
• Keen sense of situational awareness and adept at reading body language
• Excellent communication and customer service skills, with experience handling difficult situations
• Fluent in English, both written and spoken.
• Good computer skills, with experience operating video monitoring systems, alarm monitoring systems, and reporting platforms
• Clean criminal record.

Education / Experience:

• Minimum 1 year of work experience in video surveillance and alarm monitoring
• High School, College Diploma
• Post secondary education in Criminology (or a similar field), or a suitable combination of education and experience an asset

Job Types: Full-time, Permanent

Salary: $18.00-$22.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance

Schedule:

• 10 hour shift
• Night shift

Experience:

• Video Surveillance: 1 year (required)

Work Location: In person

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