The Calgary Board of Education (CBE) is the largest school board in western Canada with over 131,000 students and 15,000 employees. Our mission: Each student, in keeping with their individual abilities and gifts, will complete high school with a foundation of learning necessary to thrive in life, work and continued learning. We pride ourselves in the values we hold. Students come first. Learning is our central purpose. Public education serves the common good. The CBE encourages an inclusive and equitable workplace, which supports our diverse student and employee community. We encourage all applicants to join our dynamic, diverse, and collaborative culture and welcome applications from all qualified individuals.

When you apply to the CBE, you can feel good about serving our future leaders and contributing to student success.

Competition Close Date: Friday, March 3, 2023 at 11:59 PM

Calendar: 12 month

Salary: $26.51 - $34.64

FTE: 1.0

The CBE understands the future of work is flexible. In this role, you are eligible to participate in a flexible work program that allows you to work remotely for up to three days a week. A minimum of two days must be in the office. At certain times, you maybe be required to work in the office more then 2 days per week based on operational requirements.

Note: This is a temporary position with an estimated end date of July 31, 2024.

Purpose

The purpose of this job is to co-ordinate student transportation for an administrative area as an engaged transportation team member.

Accountability

The job is accountable for

• Co-ordinating student transportation for an administrative area
• Being a single point of contact for an administrative area regarding transportation
• Building and maintaining stakeholder relationships through effective customer service and stakeholder engagement
• Connecting tasks completed with the overall department’s work using collaboration and engaged thinking

Major responsibilities

• Create bus routes and schedules based on current parameters and update them as required
• Communicate route changes to stakeholders
• Schedule routes and runs to maximize efficiencies
• Administer student transportation contracts by processing applications, assessing eligibility, processing cancellations, print riders cards, and follow up on students riding without contracts and/or ZPass cards
• Proactively review routes to ensure they are running as planned by using available technologies
• Prioritize, investigate, respond to, resolve, document and track stakeholder transportation concerns
• Liaise with internal and external stakeholders on the phone, email, and in person
• Analyze and update data using available technologies and information to conduct audits and produce reports autonomously and upon request
• Compile the Transit Pass Rebate list, as applicable
• Review school signage and offer suggestions to ensure there is a safe loading/unloading zone for students
• Request, gather, analyze and summarize information as required to effectively plan for upcoming school years
• Support schools with Notice of Intent (NOI) entries and review entries to ensure requests are consistent with busing partners
• Conduct Calgary Transit route analysis to understand ride metrics for students assigned to Calgary Transit
• Ensure provincially mandated route assessments are complete for each run
• Participate in student transportation training for all modes of transportation
• Conduct visits to schools, bus stops, new communities, meetings, service providers, and as assigned
• Remain aware of current political climate in the city, CBE, province
• Analyze changes that are both directly and indirectly connected to transportation to understand the impact on transportation and update databases as necessary
• Understand the department’s work to allow the ability to support other transportation team members when required
• Performs other related responsibilities as assigned to meet the purpose and accountabilities of the role.

Qualifications

Education and Experience

• Street level knowledge of the city
• School bus transportation experience
• Minimum three (3) years related experience in student transportation industry in an office environment
• Working knowledge of Bus Planner is an asset
• High School Diploma
• An equivalent combination of directly related education and experience may be considered

Demonstrated Skills and Competencies

• Understanding of efficient routing and scheduling
• Strong interpersonal verbal and written communication skills
• Strong customer service and conflict management skills
• Strong problem solving skills
• Ability to navigate multiple sources of technology simultaneously including Bus Planner, Google Maps, Microsoft Office Suite, My Bus Stop, Student Information System (SIS).
• Knowledge of applicable guidelines, laws, and regulations
• Ability to prioritize and complete accurate work under stringent and sometimes changing guidelines and priorities
• Ability to work with limited direction
• Ability to work collaboratively to complete team tasks and system projects
• Ability to work in an open office team environment
• This job requires personal transportation to conduct job responsibilities.

Police Information Clearance: Applicants new to the Calgary Board of Education WHO ARE OFFERED EMPLOYMENT must complete and pass a police information clearance before employment is confirmed.

A career with the CBE offers incredible opportunities, rewards and supports.

We thank all candidates for their interest in this position however only those selected for an interview will be contacted.