Technical Support Manager II Job at Quest Software
Overview:
Quest Software offers award-winning products that simplify IT management for more than 100,000 customers worldwide. Quest Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions. These industry leading solutions enable IT organizations to simplify operations, maximize workforce productivity and deliver faster results.
Our Quest Platform Management solutions allow customers to migrate, audit, ensure compliance and protect data while providing leading edge simplicity in a modular and integrated approach. This is one of the fastest growing and exciting business areas within Quest covering a range of industry leading solutions in the increasingly important business area of Windows Platform Management. Responsibilities:
Company Description
Why work with us!
Quest is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. We welcome applications from women, Aboriginal persons Indigenous, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.
Quest is hiring a Support Manager to take a leadership role within Quest's Halifax office.
This position will involve managing the support of existing products in our Platform Management portfolio, adopting operational efficiency, and driving continual process improvement.
Quest Software offers award-winning products that simplify IT management for more than 100,000 customers worldwide. Quest Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions. These industry leading solutions enable IT organizations to simplify operations, maximize workforce productivity and deliver faster results.
Our Quest Platform Management solutions allow customers to migrate, audit, ensure compliance and protect data while providing leading edge simplicity in a modular and integrated approach. This is one of the fastest growing and exciting business areas within Quest covering a range of industry leading solutions in the increasingly important business area of Windows Platform Management.
- Manages a global team of professionals while they perform their day to day tasks, ensures schedule adherence and that key performance indicators are constantly met
- Sets priorities based on urgency, severity, and customer impact.
- Manages escalations from customers, involving all resources as needed.
- Provides guidance, technical advice and becomes actively involved as required
- Acts as a global support product owner and helps to drive positive change via QPRs and other stretch assignments.
- Anticipates operational issues and develops preventative measures.
- Analyses quantitative, qualitative and trend data.
- Works with cross-functional teams to ensure solid communication.
- Use of appropriate techniques to help maintain morale and employee retention
Hiring, promotions, capacity reporting and pay planning
Qualifications:
- 10+ years of relevant experience or equivalent combination of education and work experience
- Understanding of appropriate technologies, vendor products and competitor's offerings.
- Exemplary written and vocal skills, presentation experience.
Preferences
Prior technical support team management experience.
MCSE / MCSA Windows 2003 / MCTS / MCTIP Exchange 2007/2010 (or equivalent work experience)
Company Description
At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration to database and systems management, o redefining security, and hundreds of needs in between, we help you conquer your next challenge now.
We’re not the company that makes big promises. We’re the company that fulfills them.
We’re Quest: Where Next Meets Now.
Why work with us!
- Life at Quest means collaborating with dedicated professionals with a passion for technology
- When we see something that could be improved, we get to work inventing the solution
- Our people demonstrate our winning culture through positive and meaningful relationships
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
Quest is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach their potential. We welcome applications from women, Aboriginal persons Indigenous, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification.
As part of our commitment to accessibility for all persons with disabilities, Quest will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. If you are selected for an interview and you need accommodation, please contact your recruiter.
Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest.
Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest or One Identity employees if they have an email address ending in @quest.com or @oneidentity.com
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