At Rona Inc., over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. All that in a work environment that offers a lot of flexibility because the well-being of our teams is an everyday priority.

So if you’re looking to do what you love, and to grow and evolve within our family—one of the best employers in Canada according to a recent Forbes survey—we could be perfect for each other.

Workplace

Our head office being located in Boucherville, on the South Shore of Montreal, we know that some of our employees are concerned by the roadwork being carried out in the Louis-Hippolyte-La Fontaine tunnel. That’s why we stood up an in-house advisory committee and implemented new work policies that provide our teams with even more flexibility, no matter where they live. Whether it’s working from home or having flexible hours – when a role requires employees to be physically present at the office –, we are constantly revaluating our practices to provide the best possible work environment to our employees.

Your role

• Answer, resolve, and/or monitor internal and external calls from users, affiliated dealers, and stores
• Place and monitor service calls with internal and external suppliers
• Diagnose and resolve office automation, application, and network issues
• Maintain and contribute to the knowledge base (level one support procedures)
• Instruct users on the optimal use of applications
• Ensure and maintain high standards of customer service
• Use ticketing software to record all calls while respecting IT processes (e.g., management of incidents, requests, problems, changes)

The qualifications we are looking for

• The person need to be located in Quebec
• Need to be available Tuesday to Friday 6pm to 12pm
• College degree in computer science or equivalent
• At least two (2) years of experience as an IT customer service agent
• Practical knowledge of Windows 7/10, Active Directory, Office 365, networking, and Citrix
• Excellent communication and writing skills (debriefings, emails, standards, and procedures)
• Service oriented approach
• Strong organizational skills, autonomy, and initiative
• Ability to work under pressure
• Excellent teamwork skills
• Very good analytical and problem-solving skills
• Ability to learn new systems independently
• Ability to easily adapt to change

Your benefits of working for Rona Inc. :

By joining the Rona Inc. family, you’ll enjoy many benefits, such as:

• A highly flexible hybrid workplace
• A fitness centre, sports activities, and showers
• A childcare centre that can accommodate up to 78 children
• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
• Exclusive employee discounts, plus a 10% discount on store merchandise (at all Rona Inc. locations)
• Benefits: retirement savings plan, annual bonuses, stock purchase plan, student incentive program, etc.
• Electric car charging stations
• Career growth opportunities within the company
• An inclusive and safe working environment
• Promotion of work-life balance
• An employer that’s involved in the community
• And much more!

The masculine generic is used without discrimination and only in order to simplify the text. Rona Inc. is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.