Come and join our team today and deliver exceptional patient experiences.

Stratford Orthodontics is excited to add a Practice Manager to our team.

We are looking for a Practice Manager with at least three years of managerial experience who will lead a high-performing team of 12-16 people. In this dynamic role you will support the people and culture and operational needs of the clinic in order to ensure optimal practice performance with the overall goal of enhancing the patient experience.

Qualified candidates will have a passion for coaching and mentoring others, can seamlessly manage business operations and have the ability to work through complex situations diligently and collaboratively. We are looking for someone with a fun positive attitude and a professional demeanor. As our Practice Manager you are a team player, self-motivated, flexible, and always willing to learn.

Suitable applicants who are looking for a long-term opportunity with Stratford Orthodontics should apply.

What you will be doing - key responsibilities:

• Attract and develop strong team members who remain up to date on new techniques and trends in their profession
• Ensure exceptional patient care and promptly resolving patient if they arise
• Support with all aspects of practice operations (e.g., scheduling, patient correspondence, third party services, etc.)
• Manage team member timesheet tracking and ensure team members are paid properly
• Support practice performance and partner with our doctors and functional support teams to help identify opportunities that deliver optimal performance and operational excellence
• Maintain effective communication with the doctors and employees to foster an inclusive and team-based environment
• Ensure compliance with all health standards in line with regulatory bodies and internal policies
• Support with marketing initiatives to increase new patient growth
• Perform financial tasks like entering contracts in our system, working with patients to establish payment arrangements, managing patient financial accounts that are over-due, and generating financial reports
• Provide back-up support to our Treatment Coordinator as required, which includes facilitating patient consultations during new patient exam appointments and educating patients about the benefits of orthodontic treatment

About you:

• Have exceptional interpersonal skills and is someone who motivates and brings out the best in others
• Have strong business acumen and are a self-starter who is passionate about delivering positive customer experiences
• Enjoy problem-solving and troubleshooting and can multi-task and prioritize appropriately in a busy environment
• Are detail-oriented and able to work both strategically and tactically
• Possess a strong aptitude for change management
• Have alignment with our vision, mission and values, which guide how we work

What you bring – qualifications:

• A Bachelor’s degree or college diploma in retail, business, office administration, or related field
• Previous formal leadership experience and enjoy coaching and mentoring others
• Three or more years of experience in a healthcare environment, retail or sales
• At least one year of book-keeping and/or accounts receivable/accounts payable experience

Where you will be working/other important information:

• You will work out of our primary clinic located at 338 Huron Street, Stratford, ON N5A 5T4
• You will work a regular 40-hour per week schedule, Monday to Friday as required
• Our Practice Manager will work from our practice Monday to Thursday, and has the flexibility to work from home on Fridays

What you will benefit from:
Stratford Orthodontics is part of the Corus Orthodontists network. Corus Orthodontists is one of the fastest growing orthodontic partnerships with an overall network of over 55+ practices and 850+ team members across North America. With us, you will benefit from:

• Being part of a collaborative and engaging team
• Partnering with and learning from an experienced network of professionals
• A competitive total rewards package with an employee benefits program that includes extended health coverage, a health spending account, and an employee & family assistance program

How to Apply:
Please apply via Indeed. A cover letter is not required.

We know that applying to a new role takes a lot of work and we sincerely value your time and your interest in Corus Orthodontists. We’re looking forward to reading your application. We thank all applicants, though only those selected for an interview will be contacted.

Corus has a strong commitment to diversity and inclusion and all candidates will be considered.

#BIZ

Corus has a strong commitment to diversity and all qualified candidates will be considered.


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