PRIMARY RESPONSIBILITIES

Customer Service

• Set the example through personal practice for exemplary customer service.
• Ensure customer needs are met, complaints are resolved, and service is personal yet efficient.
• Seek and recommend ways to improve customer service.

Team Interaction

• Lead team activities and special projects as assigned by the Management while ensuring quality and meeting set timetables.
• Lead team members in accordance with policies and procedures.
• Lead and direct the work of other team members.
• Provide positive feedback and reinforcement to team members.
• Assist team members when needed.
• Provide support and serve as back-up to team members during peak periods or when scheduling conflicts arise.
• Set a positive example through actions AND words.
• Motivate Team Members through positive interaction, respect and with an honest desire to see them succeed.

Sales, Merchandising and the Store

• Maintain store appearance and product presentation to company standards.
• Lead display building as assigned by the Management.
• Keep product stocked.
• Make sure labels are on all product.
• Bring-up product issues with the Management.

Management

• Rely on experience, judgment, and the Management’s guidance to plan and accomplish goals.
• Report to the Management regarding team interaction, store products and assigned projects.
• Assist with interviews, team member orientation and training as required.
• Help team meet productivity and quality goals.
• Complete assigned paperwork and reports as required on time and with accuracy.
• Lead and complete projects as assigned on time and with accuracy.
• Take responsibility for your actions, accept constructive criticism, and follow direction.
• Share ideas, thoughts, and goals.

KNOWLEDGE AND SKILL REQUIREMENTS

• Basic reading, writing, and arithmetic skills required.
• Knowledge of office processes, procedures, and technology.
• Product knowledge is an asset.
• Strong people skills.
• Excellent organizational and time management skills.
• Team player with strong communication skills.
• Positive attitude and top notch customer service skills.
• A desire for continued education.

Job Types: Full-time, Permanent

Salary: $50,000.00-$60,000.00 per year

Benefits:

• Casual dress
• On-site parking
• Store discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• On call
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Port Coquitlam, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Retail management: 1 year (required)

Work Location: In person

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