INTRO
The Manager, Change Management will focus on the people side of change, including changes to business processes, systems, and technologies, with an emphasis on large enterprise change of complex projects and process impacts. This role will create and deliver strategies and plans to help employees maximize the adoption of new programs by honing methods of effective and sustained behavior change. Additionally, the manager will play a key role in ensuring CNL’s business systems transformation program objectives are realized on time and on budget by increasing employee adoption and usage. Success will be to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact all employees. The strategies and design of the change program is to design, develop, implement and manage change deliverables that will enable impacted users to successfully transition from their current state to a future state.

This role is expected to implement systematic and standardized approach to CM within the IT project space that is beneficial when change requires people throughout an organization to learn new behaviors and skills. The manager will be expected to formally set expectations, employing tools to improve communication and proactively seeking ways to reduce misinformation, stakeholders are more likely to buy into a change initially and remain committed to the change throughout any discomfort associated with it by implementing successful CM strategies that include, but not limited to:

DUTIES

• Maintaining and applying consistent methods and tools to provide guidance to individual projects, along with the Program Office;
• Planning and executing cross-initiative change management plans (incl. Training, readiness activities, etc.) on IT initiatives while also considering implications across the broader organization, to ensure consistency and focus and to facilitate adoption of the initiatives;
• Developing a program/project level change management plans, based on project scope, challenges, and known implications;
• Designing, developing, implementing and managing change deliverables that will enable the organization to successfully transition from current to future state;
• Evaluating change needs and organizational readiness to limit potential risk, and evaluating resistance in potential adoption to change;
• Supporting training and communication as part of change management. Activities may include designing or delivering specialized training resources to appropriate staff or management group;
• Evaluating the risk of change and developing risk mitigation tactics;
• Defining success metrics and measuring performance against these. Assess benefits realization of changes implemented.
• Providing reporting and other updates to management and project teams.
• Partner with business leadership to plan new joint initiatives, evaluate proposals, and determine how they fit into business capability roadmaps and priorities.
• Refers to the position’s accountability for the effective utilization of the financial, physical, technological and human assets of CNL, its customers and other business partners.

QUALIFICATIONS
Education

• BA or BS Degree in Organizational Development, Organizational Behavior, or Industrial/Organizational Psychology
• Certified Change Management Professional
• Computer literacy in applicable Microsoft Office applications, including Word, Access, Excel, Outlook, PowerPoint and internet

Experience

• 5+ years of experience in organizational change management program design and implementation
• 5+ years of experience in project management and resource management

Abilities and Skills

• Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams
• Ability to map joint organizational vision and long-term thinking, imagination, and idea generation
• Energy, focus, assertiveness, and diplomacy
• Knowing when to push an agenda and when to let a situation develop, rest, or advance
• Highly developed communication skills
• Ability and comfort with working at executive levels
• Highly skilled and experienced at negotiating conflict and problem-solving to achieve win-win outcomes at executive levels
• Exceptional ability to lead change using positive and collaborative methods
• Setting the standard for business management
• Leading by example, mentoring, and motivating others in the BRM team and all around you
• Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience
• Ability to influence and break down silos within an organization as well across organizations
• Ability to focus on business value results, rather than solutions
• Technical aptitude, requirements management, and the ability to assess and articulate risk variables
• Must have and maintain credibility with the business community
• Must demonstrate acumen in business and function disciplines
• Understand and integrate business strategies and trends in technology to deliver value
• Be able to influence others, using personal rather than positional power
• Strong communication skills in writing, speaking, and presenting
• Outstanding end customer/consumer relationship skills
• Strong humility, listening, creativity, and negotiation skills
• Substantial experience with large scale large change adoption programs people and organizational change.
• Must be a leader who can influence stakeholders in written and oral communications
• Exceptional, highly polished written and oral communication skills, able to develop executive-level presentations for EVP and Board level audiences
• Facilitate senior-level meetings to surface and resolve sensitive issues and drive alignment
• Exceptional ability to solve problems and think analytically.
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
• Experience leading initiatives with remote and onsite teams

Job/Industry Specific Knowledge

• Advanced knowledge of change management practices across IT transformation projects or business re-organization
  • Strong knowledge of project management practices within IT transformations

Location of Work

• Remote (Category A – fully remote, no need to be onsite)
  • This role is based out of CNL’s Chalk River site, however the primary work location will be remote. Although this role is considered to be fully remote, presence at the Chalk River site may be needed on occasion and will be determined by the manager, based on internal client and project needs. CNL may require travel from time to time, as necessary.
  
  

CNL is committed to providing an atmosphere free from barriers that promote equity, diversity and inclusion in achieving our mission. CNL welcomes and celebrates employees, stakeholders and partners of all racial, cultural, and ethnic identities.

CNL also supports a workplace environment and a corporate culture built on our Core Values: Respect, Teamwork, Accountability, Safety, Integrity and Excellence, which encourage equitable employment practices and career prospects inclusive of accommodations for all employees.

CNL is committed to being an equal-opportunity employer. If you require accommodation measures during any phase of the hiring process, please inform the Talent Acquisition Specialist with whom you are in contact. All information received in relation to accommodation requests will be kept confidential.

The Chalk River Laboratories site is located on the unceded and unsurrendered territory of the Algonquin Anishinaabe people. As an organization, CNL recognizes and appreciates their historic connection to this place. CNL also recognizes the contributions that First Nations, Métis, Inuit and other Indigenous Peoples have made, both in shaping and strengthening this community in particular, and this province and country as a whole.