Help us boldly shape retail in Canada

Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business – and boldly help shape Canada’s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

The Manager, Acquisition Performance Management is responsible for leading the bank’s ongoing efforts to improve the customer application experience. This leader will leverage strong analytics, knowledge of the banking industry’s consumer requirements, and a continuous improvement mentality to ensure our customer experience is aligned to our values. A strong collaborative approach will ensure that this leader is successful in influencing positive change with our many partners across the country and our Family of Company stores. Key accountabilities include implementing monitoring programs to increase the bank’s oversight on sales practices for in-store acquisition, leveraging data insights to identify opportunities for improvements in areas such as training and the customer experience and working cross-functionally to align and implement strategies. To be successful, this leader will exhibit a balance of strength and empathy, with an unwavering focus on protecting our brand and customer experience. This position reports to the AVP of Product Acquisition.

What you’ll do

• Develop the strategy for Acquisition Performance Management, with the objective of strong oversight and continuous improvement for the customer experience

• Combine insights and inputs from multiple sources and channels to understand the bigger picture and the nuances in this very dynamic environment

• Manage relationships with third party agency partners and Family of Company stores, building on mutual respect and trust to accomplish goals and at times, make difficult decisions

• Empower partners with relevant data to ensure that all partners in the business are continuously striving for an improved sales and customer experience

• Build training content to support sales partners in field, ensuring course material properly represents industry requirements, product knowledge and sales practices

• Foster relationships with quality control partners, building out audit and survey tools that capture the required insights to ensure that sales teams are compliant with bank legislative requirements

• Champion the customer experience, and find opportunities for continuous improvement and engagement

• Establish and monitor performance indicators, reporting out to compliance and regulatory stakeholders on a regular basis
  

What you bring

• Post-secondary degree in a related field, with a minimum of 3+ years of progressive management experience

• Strong leadership skills with the ability to lead through change and drive high engagement

• Thorough knowledge of the current financial services regulatory environment and consumer protection requirements, while monitoring for upcoming changes in order to be proactive

• Exceptional relationship management skills, with the ability to positively influence and inspire partners and direct reports

• Exceptional ability to understand both qualitative and quantitative information to make sound business decisions

• Self-motivated and results oriented individual with strong leadership, decision-making, analytical and problem-solving skills

• Creative, strategic thinker who challenges the status quo

• A highly effective communicator with well-developed presentation skills

• Diplomacy coupled with a friendly and collaborative attitude
  

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Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It’s more than the iconic triangle that keeps our employees around. From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart – these are some of the many reasons why Canadian Tire Corporation is one of Canada’s Best Managed Companies .

To learn more about this team and the Canadian Tire family of companies follow us on LinkedIn .

Canadian Tire is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees - their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.