We are looking to hire a professional and upbeat individual to provide quality Hospitality service to the guests at Muskoka Bay Resort.

Must live within commuting distance to the resort, no staff housing available.

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Key Responsibilities:

• Greet all guests in a friendly and welcoming manor.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key

• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges

• Answer, record, and process all guest calls, messages, requests, questions, or concerns in a timely manor.

• Coordinate with Housekeeping to track readiness of rooms for check-in, notifying Housekeeping of late departures, early arrival and special requests.

• Communicate parking procedures to guests/visitors and dispatch Porter or Transportation Ambassadors as needed.

• Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy

• Complete designated cashier and closing reports in the computer system. Count cash float at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

• Maintain the orderliness and cleanliness of the Front Desk and Heart of House. Monitor the neatness of the lobby.

• Perform other reasonable job duties as requested by Supervisors.

Qualifications: ​

• 2 years of Front Desk Agent/Guest Services is preferred

• 2 years of Customer service is preferred

• Previous Hotel experience is preferred

• Flexibility with working overnight shifts on weekdays, weekends, and holidays.

• Self-motivated, friendly, upbeat, outgoing, mature person who thrives in a fast-paced environment

• Excellent interpersonal skills/Customer focused and detail oriented.

• Organizational skills, ability to multi-task with strong analytical and problem solving skills.

• · Knowledge of computers and cash handling experience an asset

• · Professional attitude and appearance

• · Must be a team player

Job Types: Full-time, Part-time

Salary: $17.00-$20.00 per hour

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Gravenhurst, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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