Pioneer Family Pools is looking for a personable and professional Customer Service Representative to work closely with our existing team members to provide outstanding service to clients. You will become a part of a supportive team in a fast paced and exciting environment. The successful candidate will work out of our Brampton Service Office.

You will be provided with extensive training regarding procedures and equipment knowledge. Prior experience in the pool industry is not required, but is an asset.

At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative team to ensure client concerns are addressed effectively and professionally. Join our team and become a part of a growing industry!

Pioneer Family Pools is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Pioneer Family Pools will work to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

Responsibilities:

· Handle a high volume of inbound and outbound calls while providing a positive experience for each caller

· Answer client questions accurately and efficiently

· Troubleshoot client concerns

· Recommend equipment and services based on customer needs

· Schedule service calls as required

· Process payments

· All other duties and responsibilities assigned

Requirements:

· High School Diploma or Equivalent

· Experience in Customer Service is considered an asset

· Excellent interpersonal communication skills

· Strong problem-solving skills and ability to think on your feet

· Strong time management and decision-making skills

· Ability to multi-task, prioritize tasks, and remain flexible to unanticipated issues

· Excellent organizational skills

· Proficiency with computers

· Must be available to work weekends.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Brampton, ON L6T 4M3: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)

Work Location: In person

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