JOB TITLE: Customer Service Representative
COMPANY: Ontario Medical Supply Inc.
ATR: 4309/4351/4367
REPORTING TO: Customer Service Supervisor

PURPOSE:

As part of the Customer Service Order Desk team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, and individual clients or caregivers.

KEY RESPONSIBILITIES:

• Respond to customer inquiries and escalate where necessary
• Update customer profiles, including change of billing requirements
• Arrange for delivery and pickup of medical supplies and equipment
• Outbound and inbound communication to external clients and internal departments for service delivery
• With increased experience, this role will handle more complex order management, including product recommendations, medication orders and trouble shooting

SKILLS:

• Strong interpersonal and communication skills, both verbally and in writing, Bilingual (French/English) considered an asset
• Strong initiative and ability to work proficiently in a team environment as well as independently
• Ability to time manage, remain organized and prioritize work in a fast-paced environment
• Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill-set
• Ability to make decisions and apply sound judgement
• Commitment to deliver excellent internal and external customer service

QUALIFICATIONS:

• Minimum 1 years’ experience with administrative procedures and office duties
• Minimum 1 years’ in a high volume customer service, order desk and/or call centre role, in a healthcare environment is preferred
• Proficient with Microsoft Office – including Excel, Word and Outlook
• Proficient with ERP systems, GP or Pronto preferred
• Ability to participate in an evening and weekend shift rotation (e.g. every 4-6 weeks)
• Bilingual (English & French)

While we thank you for your interest, only select applicants will be contacted regarding the position.

Medical Pharmacies Group Limited is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• On-site parking

Schedule:

• 12 hour shift
• Evenings
• Holidays
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (preferred)

Language:

• French (preferred)

Work Location: One location

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