Date Posted: 12/05/2022
Req ID:28846
Faculty/Division: UofT Scarborough
Department: UTSC:Retail & Conference Services
Campus: University of Toronto Scarborough (UTSC)

Description:

About Us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey

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This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

The Department of Business Development provides the following services:

• Academic Printing and Custom Publishing Services
• Retail & Conference Services
• Food and Beverage Services
• TCard Services
• Internal Events Services
• Miller Lash House Services

The department also manages the relationship with the U of T Bookstore and the N'sheemaehn Child Care Centre on campus.

Our department is broad in scope and our collective goal is to provide quality services that satisfy the multi-faceted needs of our, students, faculty, staff and external clients. We continually evaluate the effectiveness of our existing services, makes changes as required, and look for new business opportunities and services that can contribute to life at UTSC.

Your Opportunity:

Under the direction of the Director, Business Development and Special Advisor to CAO, the position is responsible for full managerial authority over the staff in the department of Retail and Conference Services in the areas of human resources, labour relations and financial management.

In collaboration with the Director this position determines the vision for the unit and continues to develop strategies to grow the business opportunities of the unit and ensuring its alignment with the Academic Mission. The growth achieved with improve revenue support to the University as well as providing excellent customer service to the client experience.

The Assistant Director is responsible for managing all Conference & Event Services operations as well as utilizing UTSC (University of Toronto at Scarborough) facilities, when not in use for academic activities, for the purpose of generating revenue for the University. The incumbent is responsible for the promotion and management of the commercial operations in the areas of conference services, facilities rental, internal event logistics, summer visitor housing and Miller Lash House.nThis position is also responsible for overseeing the management of the Academic Printing & Custom Publishing Services department.

Qualifications Required:

EDUCATION:

University degree, preferably in business or hospitality or acceptable equivalent combination of education and experience. Knowledge of catering/hospitality standards, health & safety regulations and contract development/management.

EXPERIENCE:

Minimum of seven (7) years of related experience which should include exposure to the Hospitality and/or conference industry through employment and management positions (preferably multi-unit experience in hospitality industry), conference, residence, bookstore and other campus operations. Experience in contract management, business plan preparation and presentation. Demonstrated experience/ability to implement significant change and to introduce new services successfully. Experience managing in a unionized environment. Also required to understand and have experience with “one card” and other systems: how they work, key success factors, and how to implement. Experience with conference, residence, bookstore and other campus operations.

SKILLS:

Strong computer skills with work experiencing using MS Office (Word, Excel, Power Point) and other database management and tracking software.

OTHER:

Demonstrated ability to turn operations around and successfully introduce organizational and a variety of other significant changes. Ability to provide excellent client service in an entrepreneurial environment. Excellent communication and interpersonal skills, conceptual and strategic thinking skills, sound analytical and problem-solving skills. Highly developed business planning skills including operations and financial planning, and budget preparation. Contract management experience. Familiarity with labour relations practices. Strong presentation, written and verbal communication and organizational skills. Judgement, tact, diplomacy, ability to work independently and with teams. Strong interpersonal skills and the ability to initiate and execute. There is also a need to understand and take corrective action with respect to Health and Safety and the handling of food by contractors.

Notes:

• A full job description is available upon request from the UTSC HR Office.

Closing Date: 01/04/2023,11:59PM ET
Employee Group: Salaried
Appointment Type: Ancillary Operations
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 4 - Hiring Zone: $94,278 - $109,993 - Broadband Salary Range: $94,278 - $157,131
Job Category: Hospitality