Administrative Assistant

We are seeking an outgoing, detail-oriented, efficient person to join our growing clinic in providing administrative support to our Psychotherapy practice. The ideal candidate will be adept at prioritizing, multi-tasking and have a positive attitude. This Candidate will also be willing to learn and grow with us!

Pay: $22 per hour.

Shifts will be flexible with part time hours available with the potential to increase to full time hours.

This role will report to the Owner and CEO of Transforming Tides Counselling.

About Us

Transforming Tides Counselling is a professional, compassionate and client centered counselling service that offers virtual / online therapy across the Atlantic Provinces and in person therapy on location in Truro, Nova Scotia.

Our Vision

We help people learn to live life with ease

Our Core Values

Authenticity

Empowerment

Excellence

To succeed in this role …..

You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients.

Qualifications

• 2-3 years of experience in Client Care and Customer Service

(preferably in a health related field )

• Psychology undergraduate students and graduates are welcome!
• Criminal Records and Vulnerable Sector Checks required

Responsibilities

• Supporting Psychotherapists, Psychologists and Social Workers with client bookings, payments, administrating intake & consent forms, etc.

• Client support: scheduling client appointments, answering client calls and emails, processing payments at the end of sessions

• Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)

• Claims confirmations from Insurance companies
• Supporting clinic Owner with general office management duties

Skills & Attributes of our ideal candidate….

• Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure

• Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients

• Confidence to share ideas and constructive criticism to help us grow
• Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises

• Tech savvy (we are mostly paper-less and everything is online)
• An appetite for innovation and simplicity who is highly process oriented
• Working autonomously comes easy to you but you also love collaborating with a talented team

• Considerable experience using the Microsoft Office Suite, Google Drive

Suite, Gmail, Mac, Windows in a work environment

• Knowledge of Jane App Office Management software is an asset

Application Process:

In addition to submitting a resume and cover letter:

• Please complete the Big 5 personality test

(https://www.123test.com/personality-test/) and share your results during the hiring process.

We thank all applicants for their interests: Only those under consideration will be contacted.

For more info on our practice, check out our website: www.irenegunn.com

Job Type: Part-time
Part-time hours: 10 - 20 per week

Salary: $22.00 per hour

Benefits:

• Work from home

Schedule:

• Monday to Friday

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: Remote

Application deadline: 2023-02-08

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