Summary of Duties:
Responsible for the maintenance of the Accounts Receivable Billing System, preparing invoices and adjustments and maintaining up to date customer files. Responsible for performing water meter card data input and editing which supports the accurate and timely preparation and mailing of regular Water billings.
Perform cancellation of estimated or inaccurate billings, related penalty adjustment and immediate re-billing.
Responsible for scheduling appointments with consumers requiring meter readings and maintaining meter check follow up file. Receive mail, telephone and counter inquiries, interpret, research and provide follow up.

Duties and Responsibilities
(These set out the principal functions of the position, and shall not be considered as a detailed description of all the work requirements).

• Responsible for carrying out the maintenance function and timely billing of Accounts Receivable invoicing, ensuring proper rates and changes are input to the computerized system. Receive requisitions from other departments, check and correct where necessary General Ledger Account Numbers and distribution, rates, calculations.
• Act as a liaison with other departments. Receive inter-office memos to issue and adjust Accounts Receivable billings for General Accounts Receivable, Private Drains, Water Operations and related services and the like. Determine and make calculations for adjustments, cancellation and re-billing, transfers and refunds of overpayments and apply the appropriate General Ledger distribution. For property related Accounts Receivable requests, verify property location, owner and tax roll number in tax system.
• Responsible for performing daily meter card data entry and subsequent verification checks required for Leader to initiate bi-weekly water billings. Prepare statistical report of meter card responses.
• Responsible for reviewing specific billing section variance reports, identifying high and low readings and following up with homeowners as necessary by phone or site visit.
• Receive readings by telephone, initiated by notice left at property and edit for input. Determine and perform necessary maintenance input of pertinent information on water accounts. Ascertain properties to re-visit for checking and notify meter reading staff of appointments necessary to attend to obtain actual readings to re-bill.
• Verify and execute bill cancellations and immediate re-billing, perform transfer adjustments and related penalty cancellations. Prepare and verify batch entries and listings and send bills to homeowners.
• Identify account inconsistencies and prepare Work Orders regarding meters and fitting, to install or replace meters, commence or discontinue service as well as to check or test meters suspected to be running inadequately for Lake Street Service Centre staff to perform maintenance or verification.
• Maintain file of accounts to be checked by meter readers and follow up to ensure meters are read and account problems are dealt with.
• Receive call backs from notices to consumers and management companies, set up appointments and log in computerized meter reading calendar, including pertinent information necessary for meter reading staff to attend the property.
• As necessary, prepare required tenant contracts, and forward to owners to authorize mailing direction of water billings and meter cards. Receive and edit meter cards read by meter reading staff and consumers and prepare the data for accurate computer input.
• Receive mail, telephone and counter inquiries, interpret, research and provide follow up regarding readings, regular billings, bill cancellations, contracts, adjustments to accounts, transfers and refunds of overpayments.

Position Requirements:

• Minimum Grade 12 education or equivalent.
• An accounting background and problem solving abilities.
• Proven ability to organize a fluctuating workload and to meet deadlines.
• Proven attention to detail and utmost accuracy.
• The ability to deal with extremely difficult people.
• Computer experience using Internet, Microsoft spreadsheet and word processing packages.
• Computer experience using Vailtech, Work Manager and Amanda applications preferred.
• Proven completion of Ministry of Labour Worker Health and Safety Awareness training.

Pay Group 4 – Minimum $40,668 annually; Maximum $46,609 annually

Expected Work Location: City Hall (eligible for part-time remote work)

Hours of Work: Currently Monday – Friday; 8:30 AM – 4:30 PM

Applications will be accepted online at www.stcatharines.ca/jobs. Please reference the recruitment number 2022-231 in your cover letter. Applications received any other way will not be accepted.

The City of St. Catharines is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

Job Types: Full-time, Permanent

Salary: $40,668.00-$46,609.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Schedule:

• Day shift
• Monday to Friday

Work Location: Hybrid remote in ST CATHARINES, ON

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