Description

The Opportunity

Reporting directly to the Supervisor, IT Operations and as a member of the Help Desk team, this role is responsible for providing direct client support by identifying, analyzing, resolving and documenting computer related support issues and requests for assistance, with the overall objective of providing an exceptional customer service experience to our clients and promoting overall client self-reliance.As a Technician, Help Desk, you will perform the following duties, including but not limited to:

• Provide professional customer service to internal IT clients by way of responding to and prioritizing requests for computer-related support assistance
• Provide client support services including installation, updates, training and assistance for IT equipment (PCs, mobile phones, printers, AV, telecommunications and other related devices)
• Troubleshoot end-user technology problems and provide instruction and support to end users via remote control software
• Install, maintain and upgrade computer software and drivers
• Liaise with appropriate outside organizations regarding hardware and software issues

The Ideal Candidate

We are seeking an enthusiastic professional with a post-secondary diploma in Computer Sciences or related Information Technology field. Our ideal candidate has a minimum of 3 years related experience providing front line, in-person IT technical support. Accreditation as a Microsoft Certified Solutions Associate (MCSA), Microsoft 365: Modern Desktop Administrator Associate, or related certification is an asset. Information Technology Infrastructure Library (ITIL) certification is an asset.

The ideal candidate will have practical experience with Active Directory maintenance, Office 365, VOIP phone systems, and client PC connectivity and experience troubleshooting and diagnosing common hardware, software, and network issues. We are seeking an individual with a solid understanding of current Microsoft Office and Windows operating systems, exceptional customer service, technical, and analytical skills, excellent verbal and written communication skills, and the ability to work effectively in a team environment.

The successful candidate for Technician, Help Desk must be able to work a flexible schedule in office (a minimum of 3 days per week) and remotely, including normal business hours, evenings, weekends, and holidays as required. This person could be required to provide IT support for Council Meetings and hours of work can consist in between 1:30 pm – 9:00 pm and may be subject to change.

This position offers a salary range of $68,350.55 - $82,513.23 plus a competitive benefit package.

Satisfactory passing of a criminal record check, and proof of qualifications will be required of any successful candidate(s) for this position.

The Town is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The Town is an equal opportunity employer that is committed to an inclusive and barrier-free workplace. If your application requires accommodation, please contact People Services at (905) 584-2272 Ext. 4738.