Technical Writer / Technology Adoption Coordinator Job at Saskatchewan Polytechnic
Competition Number
P13224
Posting Title
Technical Writer / Technology Adoption Coordinator
Classification
Band 9
Location
Multiple Locations (Please check posting details)
Other Location(s)
Saskatchewan Polytechnic Saskatoon Campus, Saskatchewan Polytechnic Moose Jaw Campus, Saskatchewan Polytechnic Administrative Offices, Saskatchewan Polytechnic Regina Campus, Saskatchewan Polytechnic Prince Albert Campus
Building
Other Building
Date Posted
02/13/2023
Closing Date
JIQ #
50064
Start Date
03/06/2023
End Date
Open Until Filled
Yes
Ongoing
Yes
Category of work
Full Time
Bargaining Unit
Professional Services
Hours of Work
Regulated 36 hours (modified)
Salary Range
$2,528.96 - $3,020.85 bi-weekly
Temporary Market Stipend
$5000 per annum
Incumbent
Total Assigned days (AC) / Total Hours per biweekly pay
This position may become subject to a modified work schedule.
Posting Status
Open
Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.
Job Duties/Qualifications, Skills and Abilities(QSA)
Job Duties
Job Duties
Information Technology Services (ITS) enables an environment where students, faculty and staff have the technologies, systems, services, and digital literacy to do their very best work, feel engaged, and supported. Our commitment to customer satisfaction is founded in service excellence and clear and effective communication. In developing and executing technology adoption programs the Tech Writer/Adoption Coordinator is instrumental in improving the effectiveness of enterprise solutions, enabling enhanced business capability and improving the quality and efficiency of ITS services. Objectives for the role include:
- Support the design and management of the IT Service Catalog to maximize efficiency and client awareness of available services
- Manage Knowledge Base System – develop, introduce, publish and evaluate self-help articles
- Obtain a deep understanding of ITS products and services to translate complex product information into simple, polished, and engaging content
- Develop and execute institutional messaging related to new initiatives, campaigns and services
- Manage organizational change by developing adoption roadmaps, training, communication and change management plans, deadlines and project goals
- Develop and maintain databases of appropriate templates, standards, and reference materials
- Lead the facilitation of information gathering from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Manage the continuous improvement of ITS web presences, information sources and social media
- Participate in exciting events like ‘welcome week’ for students, facilitate orientation and training sessions, and help promote IT services at all campus locations.
We are searching for an experienced technical writer to serve as an ambassador and evangelist for IT solutions and services. A Tech Writer/Adoption Coordinator has proven experience in a technical field, ability to evaluate and analyze complex information, and has expertise in writing user-friendly content that meets the needs of varying audiences by turning insights into instruction that sets our clients up for success.
QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE
Specific Accountabilities
Duties
Required Qualifications, Skills and Abilities (QSA)
1. Two year diploma in Business, Communications, or Information Technology
or an equivalent combination of education, training and experience (foreign education must have Canadian equivalency certification) and a Certified Business Analysis Professional (CBAP) or able to attain within 2 years
2. 5 years of progressive experience within an enterprise information technology environment.
3. Demonstrated expert knowledge in two or more IT areas – including, but not limited to:
a. Project Management
b. Portfolio Governance
c. Business Analysis
d. Software Development Lifecycle
e. Application development frameworks and methodologies
f. Information Technology infrastructure implementation projects
g. Change Management
4. Strong written and oral communication skills Demonstrated experience in creating, planning and executing testing strategies and in leading the business SMEs through the process of User Acceptance Testing (UAT).
5. Effective organizational and time management skills. The ability to work in extremely stressful, time critical conditions and make accountable decisions.
6. Working knowledge of ITS policies, procedures, and frameworks including data and application security, information privacy, and regulatory and compliance regulations for business processes.
7. Ability to work independently on multiple initiatives and manage priorities and deadlines.
8. Strong interpersonal and team skills with a demonstrated ability to lead, collaborate and work well in teams with a high level of initiative and motivation.
9. Values diversity.
or an equivalent combination of education, training and experience (foreign education must have Canadian equivalency certification) and a Certified Business Analysis Professional (CBAP) or able to attain within 2 years
2. 5 years of progressive experience within an enterprise information technology environment.
3. Demonstrated expert knowledge in two or more IT areas – including, but not limited to:
a. Project Management
b. Portfolio Governance
c. Business Analysis
d. Software Development Lifecycle
e. Application development frameworks and methodologies
f. Information Technology infrastructure implementation projects
g. Change Management
4. Strong written and oral communication skills Demonstrated experience in creating, planning and executing testing strategies and in leading the business SMEs through the process of User Acceptance Testing (UAT).
5. Effective organizational and time management skills. The ability to work in extremely stressful, time critical conditions and make accountable decisions.
6. Working knowledge of ITS policies, procedures, and frameworks including data and application security, information privacy, and regulatory and compliance regulations for business processes.
7. Ability to work independently on multiple initiatives and manage priorities and deadlines.
8. Strong interpersonal and team skills with a demonstrated ability to lead, collaborate and work well in teams with a high level of initiative and motivation.
9. Values diversity.
Desired QSA
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