Technical Support Representative Job at EMERGITEL INC.
Our client provides service to our customers twenty-four hours a day, seven days a week, 365 days per year, and the successful candidate will be required to work various shifts including evenings, weekends and statutory holidays.
Accountabilities:
You are the biggest advocate for our customers
Provide knowledgeable technical support and troubleshooting guidance with Network, Internet, Television and Digital Phone
Deliver exceptional customer experience through our Messaging and Phone Platforms while staying within our scope of support
Educate customers in the full benefit of client's products and services
Look for opportunities to improve our business and simplify customer experiences
Ability to work independently through a work from home environment
Accurately document customer interactions and escalate service issues
Provide feedback to leadership teams to improve customer experience
Various other duties as needed
Required Skills, Experience and Qualifications:
Demonstrated customer service experience within a retail, sales, or call center environments
General knowledge of Wi-Fi___33, connectivity, and networking
Exceptional customer service and communication skills
Ability to type at least 40 words per minute
Professional business manner
Excellent organizational and multi-tasking skills and adaptable to changing priorities and challenging situations
A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
Other details
This position requires the successful completion of a criminal and credit background check.
Job Type: Full-time
Pay: $21.50 per hour
Benefits:
- Dental care
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips
Work Location: On the road
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