We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

Position Summary:
The Talent Acquisition Specialist conducts functions associated with the screening and onboarding of agents. May assist with orientation functions as required. Position receives direct supervision and performs tasks within defined regulations and procedures.

Overall Responsibilities:

• Screens and schedules candidates, who apply through company website, walk in traffic or from sourcing efforts. Screening is done by telephone and live face-to-face interview as required.
• Reports on candidate flow to ensure sufficient applicant flow to meet operational demand.
• Conducts post-offer screenings including but not limited to reference checking, background screening, country specific requirements, drug and alcohol screens and offer letters.
• Prepares and submits rosters or information in accordance with company requirements for compliance, ID, and security and training
• Clears candidates for hire and informs candidates of expectations for employment
• Communicates directly with candidates on a regular basis to keep them engaged through start date.
• Maintains files in accordance with company and external auditing standards to include applicant records and screening records
• Maintains effective relationships with Operations/Business Units
• Prepares reports as needed for management and clients.
• Performs other duties as required

Job Requirements:

• Human Resource Management education completed.
• Works comfortably with large volume of transactions often under pressure or within tight time constraints.
• Good speaking, listening and written communication skill.
• Ability to multi-task.
• Presents well and builds effective relationships with candidates and co-workers.
• High sense of urgency.
• Results Driven.

The Company believes that all persons are entitled to equal employment opportunity and to be free from discrimination in employment because of age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender, gender identity, gender expression, record of offenses, sex (including pregnancy and breast feeding), and sexual orientation, political affiliation, union membership and any other status protected by law (“protected grounds”). Equal employment opportunity will be extended to all persons in all aspects of the employment relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.

Additionally, we respect the sincerely held religious beliefs and practices of all employees and will endeavor to make a reasonable accommodation if those sincerely held religious beliefs or practices conflict with an employee’s job unless the accommodation would impose an undue hardship on the operation of our business. Any employee who would like to request an accommodation should contact the Human Resources Department

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of the Human Resources Department. We will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. To ensure our workplace is free of artificial barriers, violation of this policy will lead to disciplinary action, up to and including termination of employment for cause.


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