In addition to the criteria of the framework agreement, the resource sought must have a good knowledge of the operation of a
box office, a good analytical mind and excellent customer service.
The following professional skills are required:
Be able to work in a team, under pressure and above all with great autonomy;
Have an excellent team spirit and collaboration;
Have excellent customer service;
Demonstrate a good tolerance for ambiguity and stress;
Be discreet, autonomous, rigorous and methodical.
The resource must undergo the process in order to obtain a level 1 security clearance from the Ministère de la Sécurité publique.
Mandate specific requirements

The following specific requirements are required:
Be a good communicator both orally and in writing;
Know how ticketing tools work;
Have experience of sccm (deployment of applications and control etc...) and of Active Directory.

DESCRIPTION OF THE MANDATE
The Customer Service Department needs a computer technician for technical support. The role of the resource will be to
answer telephone calls, travel for on-site support when required and participate in the various
relocations/refurbishments of Montreal premises.
Scope and activities requested for a specific mandate
Receive and record calls (requests and incidents) from users in the service center ticketing tool;
Act as the main responder for the management of incidents/requests, issue a diagnosis, establish priorities and resolve
the issues;
Transfer, if necessary, the incidents/requests to the various stakeholders as the case may be;
Follow up on incidents/requests with users and ensure compliance with service levels;
Ensure communication with users;
Perform installation, configuration and update requests for software packages and software;
Proceed with the physical installation of computers and participate in the evolution of the computer park;
Act as a technical resource for any printing problem including cartridge changes;
Carry out the various moves / rearrangements of office equipment when required;
Provide support in meeting rooms (videoconferences, presentation configuration, etc.);
Receive goods (cartridges and others);
Write or correct the installation procedures as appropriate.

Advantages
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Responsibilities
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Qualifications
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Summary
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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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