Shift Leader

Vogue Theatre

Vancouver, BC

We are looking for a passionate Shift Leader to join our team!

WE CREATE POSITIVE SHAREABLE EXPERIENCES

The MRG Group is a leading producer of entertainment experiences in North America, with offices and venues in Toronto, Vancouver, Victoria, Calgary, Montreal, New York and Miami.

We consider our team of 500+ employees to be “experience match-makers”. They match people with the right experience, at the right place, at the right time and with the right people. We call this the creation of “Positive Shareable Experiences”. Whether it be a pub, a nightclub, a live music performance or an outdoor event with over 100,000 people, we strive to ensure it’s an experience our guests want to share with others.

Working with us provides our employees with an opportunity to work in the exciting experience industry where your work will directly contribute to creating positive shareable experiences and memories for our guests.

The MRG Group offers opportunities for growth, cross-division collaboration with extremely talented and passionate people. We find solutions and celebrate our wins together as a team.

The MRG Group by the numbers in 2022:

• 8 Hospitality Properties across Canada
• 1000+ live shows per year via the largest Independent Concert Promotions Company in Canada, MRG Live
• 6 Live Entertainment Venues
• MRG Travel - Curating Travel Experiences
• Admit One - Ticketing Platform
• BeatRoute - Global lifestyle digital media company

Reporting to the Venue General Manager,, Shift Leader is the leader on duty, responsible for executing operations during their scheduled shift. This role requires the ability to balance standards and processes while maintaining a positive shareable experience for our colleagues and guests. The successful candidate thrives on the challenges that come with a high volume, fast paced work environment and values strong communication with team members and operates on trust.

Leaders at The MRG Group are responsible for creating positive shareable experiences for guests and employees in our venues. They have great initiative and are passionate about taking care of people. Our leaders are inspired and lead their employees in exceeding customer expectations in the most efficient manner.

Responsibilities:

• Completes daily responsibilities and ensures that proper opening and closing procedures are followed so business operations are successfully set up and completed
• Participates in team service and will be required to own a section or station during low volume periods
• Runs daily shift huddle, role modelling the businesses standards and operating practices
• Leads by example and demonstrates passion for guest experience and strong desire to create Positive Shareable Experiences
• Follow the company’s operational policies and procedures to ensure safety of employees and guests during each shift
• Assists with guest issues and escalates as required
• Ensure all staff are in their uniforms and on the floor by scheduled time
• Recognizes and reinforces individual and team accomplishments and always looking for new easy ways of creating positive shareable experiences for colleagues and guests
• Supports employee onboarding and venue training
• Provides feedback to leadership team of employees shift performance and improvements to be made within an efficient operation
• Support with stocking and receiving of goods
• Assist with corporate, local sales, marketing programs and activations
• Provides feedback to leadership team on product consistency
• Flag any maintenance and repairs of equipment and services
• Completes end of shift reporting
• Monitors proper staffing levels to drive efficient service
• Lead projects and/or tasks as assigned

Must-haves:

• Minimum 1 years experience as a Shift Leader /Key Holder /Supervisory role
• Availability on Friday and Saturday evenings
• Experience using software systems including Square, Workforcenow & Shiftnote (training provided)
• A passion for positive experiences and exceeding customer expectations
• Ability to work in a dynamic and fast paced environment
• Trustworthy to always do the right thing
• Effective communicator with a Positive and forward-thinking attitude
• Works collaboratively to help our team achieve its goals
• Strong troubleshooter with the ability to see challenges and provide creative solutions and recommendations
• Required certifications to responsibly serve alcohol (Serving It Right)
• Basic First Aid considered an asset

We thank all applicants for their interest, however only those selected will be contacted.

Job Types: Full-time, Part-time

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Application question(s):

• Are you on the path to obtaining full vaccination against COVID-19, or are you medically exempt under the law? (Note: Proof of vaccination or medical exemption will be required for this position)
• Are you eligible to legally work in Canada?
• Are comfortable attaining a background check for this position?

Work Location: One location

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