Purpose:

As a Service Representative 1, your service to members will power their financial goals and dreams. Excellent member service at SVCU starts with listening and caring to the needs of our members so that they can make an informed decision based on customized advice. SVCU’s sales goals and promotions are designed to ensure members receive proactive help to discover and obtain the products and services they need.

In this role, you will help members with their savings (in regular and registered accounts), their accounts (ensuring they are in the best account for them), and assisting with frontline, in-person interactions. Plus, you will prepare and complete required documentation quickly and accurately, resulting in an easy, stress-free experience for the member. You will assist members in different stages of their lives so they will be ready for their next financial milestone.

Schedule Description

Permanent Full-Time – 37 Hours per week

Monday – Tuesday: 8:45am – 4:45pm

Wednesday -Thursday: 9:00am – 4:45pm

Friday: 9:15am – 5:15pm

Note: These hours may be altered or increased due to operational requirements. Travel between SVCU branches (Elkford and Fernie) will be required.

Minimum Qualifications:

Do you have a secondary school diploma plus a minimum of approximately 4 years’ related sales and service experience?

We Value:

• Accountability - to our members, the SVCU team, and our communities
• Responsiveness – to listen and care so to provide exceptional service and advice
• Ability to build trust – with members and others in the SVCU team
• Foster belonging - our credit union promotes diversity, equity, and inclusion with our members, within our communities and each other
• Excellent Communication skills - written and oral
• Professional image
• Credit Union knowledge of lending and deposit products and services
• Personal computer literacy – keyboarding, email programs, Word, and Excel

OR

Candidates with an equivalent combination of education and experience will also be considered.

Successful applicants will also be required to upgrade skills yearly by taking related courses in your education course checklist.

Job Reference Number: 88-2022-Spar-PFT

Job Location – SVCU-Sparwood, B.C.

Closing Date – Open until filled

How to Apply

If this sounds like a position for you, Apply Now, and should you have a problem in uploading your resume, please contact us at employment@ekccu.com

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

We’re proud of our team. They make us who we are.

Education

• High School Diploma or better