JOB TITLE: Service Development Specialist

BRANCH: Position can be based out of any RME SK/MB branch locations: **Preeceville, Russell, Shoal Lake, Dauphin, Yorkton, Moosomin, Tisdale, Brandon, Winkler, Steinbach, Boissevain, Elie, Neepawa, or Killarney

JOB TYPE: Permanent, Full-Time

REPORTING TO: General Manager, Aftermarket

The key focus of the Service Development Specialist is to be a hands-on leader and developer in the business working closely alongside the Regional Aftermarket Sales Managers (RASM), Service Sales Manager (SSM), Branch Aftermarket Manager (BAM), After market Administration Specialist (AAS), Shop Foremen (SF) and Service Writers (SW) with in RME. This individual will coach, develop, and mentor the team members within the service departments, ensuring that all policies, processes, and quality expectations are exceeded.

Job Duties and Responsibilities Include:

• Lead the execution of department strategies at the branch level and create efficiencies to better service RME’s customers
• Coach and mentor service department staff in RME standard operating procedures (SOPs), RME service structure, career development, succession planning, and best practices
• Help provide solutions to any escalated customer issues at the corporate level
• Liaise with regional and branch-level department managers to ensure directions are consistent
• Ensure Technician training is actively pursued and completed
• Develop weekly Technician quality improvement program
• Provide individual branch service assessments
• Develop action plans with individual Department Managers
• Implement all department marketing plans and to improve department market share penetration
• Work with service departments on work in progress (WIP) management
• Work with Service Sales Manager on quote Loss, unapplied work, and rework management.
• Adhere to and help to uphold all Occupational Health and Safety Standards

Job Requirements and Qualifications Include:

• Solid knowledge of, and experience with, technical aspects of agriculture and construction equipment
• Post-secondary education in Business, Management, or Leadership is an asset
• Computer and typing skills including Excel, Word, and Outlook
• Understanding of CDK and / or dealership management software is an asset
• Strong understanding of the following: Labour rate pricing, Key Performance Indicators (KPI), shop supply pricing, service market potential, service marketing, service selling tools, service labour cost of sales, recovery rates, lost opportunity analysis, service labour mix
• Proven leadership, coaching, development, and mentorship skills
• Excellent verbal and written communication skills
• Ability to work effectively under tight deadlines and manage projects independently

Up to 70% of travel to other RME branches

We offer a competitive salary, benefits including health and dental coverage, personal days, and a Group Retirement Plan that allows employees to contribute to an RRSP or Non-RRSP account.

We thank all applicants for their interest, however only candidates selected for an interview will be notified. We regret that we cannot accept phone calls regarding the status of an application.