We are currently looking for someone who is passionate about delivering an exceptional customer experience! You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership. Your love of the automotive industry, cars in general and dealing with the public coupled with your commitment to delivering the highest level of customer service, while overcoming day to day obstacles will ensure your ultimate success as a Service Advisor

Your Key Responsibilities

• Own providing exceptional customer service to our valued clients by exceeding their needs and expectations.
• Answering incoming phone calls and inquires related to vehicle servicing.
• Meet and greet customers arriving for service appointments.
• Create quotes and work orders for vehicle repairs.
• Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and OEM part options.
• Provide the clients with regular information and updates regarding the status of vehicle repairs.
• Work with the parts department to determine parts availability and scheduling of future service appointments.
• Complete and close repair orders.
• Advise clients about warranty protections and potential cost savings.
• Review the repair order and service performed with the client after the service has been completed.

Your Capabilities and Credentials

• High School Diploma.
• Experience in a customer service or sales capacity, preferably related to the automotive industry.
• Mechanical inclination and a working knowledge of “how cars work”.
• Ability to be professional and deliver exceptional service to clients.
• A well-defined sense of diplomacy, including negotiation and conflict resolution skills.
• Excellent verbal/written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers.
• Strong organizational and time management skills.
• Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
• A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
• Detail oriented, self-motivated and resourceful.
• Knowledge of PBS computer operating system or similar systems would be considered an asset.

What we offer:

Ongoing Training

Fun team-based environment.

Benefit plan offering medical, dental and prescription assistance (benefits commence after completion of a waiting period).

If you are interested in applying, please click apply now!

We thank all interested applicants; however only those being considered will be contacted.

Job Type: Full-time

Benefits:

• Dental care
• On-site parking
• RRSP match
• Store discount

Schedule:

• 8 hour shift

Experience:

• service advisor: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: In person

Please Note :
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