SEEKING A FULL-TIME SERVICE ADVISOR

Position Summary

The Service Consultant:

• Is responsible for establishing rapport and trust with customers
• Documents vehicle problems by listening to customers describe them and by asking probing questions
• Road-tests customer vehicles to verify problems and, after service, to ensure that repairs have been completed
• Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the check-in/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.)
• Constantly communicates with Technicians to obtain information on needed vehicle repairs
• Recommends additional maintenance and repair services to customers when appropriate
• Should be capable of working independently, managing his or her time and work flow

What is the Worker is Like?

The Service Consultant:

• Is a decisive person who is genuinely customer-oriented and has the ability to readily establish rapport and trust with customers as well as a strong interest in exceeding customers' expectations
• Must be capable of handling dissatisfied customers and customers who are unsure of repairs and costs of service
• Must have strong organizational skills and the ability to schedule jobs and Technicians under time pressures
• Must work congenially with other team members, with Technicians, and with those in other departments within the dealership

SEEKING AN INDIVIDUAL WITH:

• Service Advisor EXPERIENCE REQUIRED
• High attention to detail
• Excellent communication skills
• Great personability and professionalism towards clients

Please submit resume to apply!

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Mono, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• service advisor: 1 year (required)
• Customer service: 1 year (preferred)

Work Location: One location

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