Description

Make an impact on one of TELUS’ fastest growing business voice products!

Our team and what we’ll accomplish together

It’s an exciting time to be part of the TELUS Business Solutions and Business Network & Systems team. Within the Business Network & Systems organization, the Value Add Services product team tirelessly works across the TELUS Business Solutions organization to drive profitable growth across a critical set of products that businesses need to fuel their business success such as unified communications (Business Connect), entertainment (Business TV), ubiquitous connectivity (Business Wi-Fi) security (TELUS Secure Business) and voice. It is our goal as a team to ensure our products and services are easy to buy, easy to sell, easy to deliver, and easy to support for our internal and external customers.

If you thrive in a high-energy, high-performance culture where every day brings new opportunities to learn, innovate, and execute, then we’ve got a role for you! We are looking for a highly motivated and results-driven individual to join the Value Add Services team as a Senior Product Manager for the Business Connect Contact Centre product. This is an exciting role where you will strategize, orchestrate, and execute on initiatives to improve TELUS Business Connect Contact Centre product profitability, value chain and customer experience. We are looking for someone who: excels in challenging the status quo, is motivated to lead people indirectly to accomplish common goals, naturally adjusts their style of communication (written, verbal, presenting) for all layers of the organization, uses influence and partnership to drive outcomes efficiently, enjoys relationship building with stakeholders, has a bias for action, believes that leading through change and ambiguity is motivating and has a firm sense of accountability and growth mindset.

What you'll do:

This position will report to the Manager of the Product and Services, SMB Voice product team. The Senior Product Manager is a strategic-minded individual that sees the big picture in their work but also can define ways to execute effectively and efficiently. The Senior Product Manager is not afraid to challenge the status quo and design, create, and implement a vision for short and long-term success. Working with others, the Senior Product Manager in the SMB Voice product team will make the following impact and accomplishments.

• You will design and develop a product portfolio strategy to focus on product profitability and value chain improvements from a customer and team member journey
• You will help craft and share our story to help secure the necessary investments, support, and assistance needed to bring our vision of easy to buy, sell, deliver and support to life
• You will orchestrate and collaborate with other Product Managers to execute on initiatives to deliver profitability and value chain improvements
• You will lead the transformation of the Business Connect Contact Centre customer implementation strategy to be more cost effective and efficient utilizing internal implementation teams
• You will architect and implement structured performance and financial insights on Business Connect Contact Centre that influence product managers on strategies and tactical actions to improve product performance monthly
• You will interlock with cross functional teams across TELUS to deliver upon our own and other teams priorities, including Marketing, Operations, Finance and Sales
• Orchestrate product governance including monthly/quarterly forums with key internal stakeholder groups and Vendor
• You will piece together how our team’s initiatives can help broader strategic programs including legacy Contact Centre products turndown and Product deselection activities
• Support the creation of a dedicated day 2 support team
• Facilitate and deliver customer product demos and support sales for product queries and training
• Strategize with product managers to identify strategic and tactical plans to improve business outcomes for the product through the lens of easy to buy, easy to sell, easy to deliver, and easy to support
• Contribute towards the products 3-year roadmap
• Prepare and deliver powerful presentations for all layers of the organization including executives
• Represent the team on cross-functional strategic programs requiring product influence and input
• Managing and executing product strategies by supporting projects that involve analysis and operational process development

Qualifications

What you bring:

• You can find insights from data and use them to develop strategic and tactical plans
• You are known for your collaborative attitude and teamwork with others
• You use structure and organization to get work done
• You are known for your ability to present ideas succinctly to stakeholders including executives
• You look at opportunities from 20,000 feet but know how to execute solutions at 10 feet
• You are a self-starter with a curious and tenacious nature; you actively seek out change through critical questioning, innovation, service, and continuous improvement
• You are not afraid to dig deep and find opportunities for improvement on your own
• You can influence people through spirited teamwork, partnership, facts, and data
• You have a track record of influencing change through change management, program management, project management methodologies, principles and practices, processes, and tools
• Your peers and other leaders believe you are a great coach in developing organizational capabilities
• You are astute and able to understand key financial concepts associated with the profit and loss of products

Great-to-haves:

• Bilingual (French speaking) is an asset
• MBA or equivalent experience
• Passionate about community involvement, diversity and inclusion
• Knowledge of wireline products and services such as internet, VoIP, local access and contact centers

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