• Work-From-Home from Day 1, we supply the equipment.
• Virtual Training provided.
• Comprehensive benefits package (medical, vision, and dental).
• RRSP program options.
• Short and Long Term Disability options.
• Opportunities for career progression.
• Substantial Referral Bonus, vacation allotment, and much more!

Position Overview:

The successful candidates will be responsible for the membership experience through providing best in class credit card support and services. The Tier 1 Customer Service Representative will be a valued member of the Credit Card Contact Centre team and will report into a Team Leader

Responsibilities:

• Provide excellent service on inbound, outbound, and offline servicing channels.
• Primary responsibility being inbound call servicing.
• Provide excellent customer service while responding to all inbound inquiries including but not limited to application processing, card activation, account updates/inquiries, product information and website support.
• Naturally presenting recommended product offers to cardholders to assess interest and eligibility
• Drive customer engagement by discussing the benefits and features of supplemental products and services with the goal of achieving sales of these products.
• Analyze information presented by the cardholder to process next steps according to policy and procedures.
• Identify and resolve inquires & complaints to achieve a mutually satisfactory solution ensuring that the escalation process is followed as necessary.
• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate options/solutions, while adhering to the standards of quality assurance program.
• Ability to articulate program specific information to external customers in a clear manner

Requirements:

• 
  Excellent communication skills, both verbal and written.
• Bilingualism (English & French) is considered an asset.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Working knowledge of PCs and strong keyboarding skills (min 25 wpm).
• Positive attitude and demonstrated ability to perform in a team-based environment.
• Must be available to work during established hours of operation, including weekends.