ACASS, a leading provider of international business aviation support solutions is looking for a friendly, reliable, and highly professional bilingual Receptionist/Administrative Assistant to join our team. If you are a mature, energetic, and experienced Receptionist who loves to engage with people and provide excellent customer support to internal and external clients, we want to hear from you!

Position profile

As a key member and collaborator on our administrative team, in this position you will be responsible for providing exceptional customer service, receiving, and directing incoming calls and mail, supporting office upkeep, managing meeting/conference room bookings, and ensuring our facilities always meet the highest organizational standards. This role supports other departments with administrative tasks and serves as the welcoming and courteous face of ACASS.

Based in our Montreal office, in this full-time position, you will enjoy an attractive salary, benefits (medical and dental), group RRSP plan, training, mentoring and opportunities for development in a well-established, fast-growing company.

Key responsibilities

• Answer, filter, and redirect incoming calls.
• Greet guests at reception.
• Manage conference room reservations.
• Manage ACASS's contact records.
• Perform miscellaneous administrative tasks.
• Proactively maintain office upkeep.
• Assist with hospitality service for guests and special events.
• Provide administrative support to other departments, as needed.
• Collaborate on special projects and company event planning.

Qualifications

You may be ACASS’s ideal candidate if you:

• Are outgoing, reliable, mature, professional, supportive, and tactful.
• Genuinely enjoy engaging with people and excel at interacting with customers.
• Can quickly build a rapport with others (over the phone and in person).
• Have excellent communication skills (verbal and written) and are fluent in English and French.
• Have an interest and an aptitude for learning new systems and processes.
• Pride yourself in your attention to detail and organizational skills.

Requirements

• 2+ years of experience working in Customer Service (preferably in a hospitality environment). Reception or administrative experience is preferred.
• CEGEP or equivalent in related field is preferred.
• Experience in the aviation industry is an asset.
• Exceptional interpersonal skills, with an upbeat, friendly, and professional demeanour.
• Organized and detail oriented with great time management skills and the ability to prioritize multiple tasks.
• Comfortable interacting with people across the organization and high-profile clients.
• Punctual and dependable team player with the ability to work autonomously as well as part of a team.
• Strong computer literacy with an interest in embracing technology and the aptitude to learn new systems.
• Experience working with a CRM – ideally Salesforce – is preferred.

Working at ACASS

ACASS is a worldwide provider of best-in-class corporate and private aviation support services, including flight crew staffing, aircraft sales and management. Since 1994, ACASS has supported a global client base that includes heads of state, VIPs, and Fortune 500 corporations.

We offer a fast-paced, dynamic, and multi-cultural work environment that is friendly, vibrant, positive, professional, and service-driven. Our organizational culture is characterized by energy, respect, collaboration, authenticity, and a very strong sense of team and community. Working in a beautiful, upscale office, team members enjoy a variety of work perks, including a fully equipped kitchen, in-office gym with showers, and online access to virtual healthcare services. More than just geared to customers, ACASS’s slogan OWN YOUR JOURNEY® also applies to team members who can realize their full career potential in an inspiring work environment they are proud of.

ACASS embraces diversity, equality and inclusivity in the workplace and is committed to employment equity. Our goal is to attract, develop and retain highly talented team members from diverse backgrounds, including women, people with disabilities, Aboriginal peoples and visible minorities.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Discounted or free food
• On-site gym
• On-site parking
• RRSP match
• Vision care
• Wellness program

Schedule:

• 8 hour shift

COVID-19 considerations:
Office space was redesigned to conform with government regulations.

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Customer Service: 2 years (required)
• Reception or Administrative: 1 year (preferred)

Work Location: One location

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