WCD (formerly West Canadian Digital Imaging) is a leading on-demand digital print and information solutions provider headquartered in Calgary, Alberta. We help our customers transform their business, empower their people, and share their story. As a proud 70-year-old Canadian company, we breed a positive culture for entrepreneurs, doers, collaborators, and team players. We service customers across Canada with a deep commitment to customer service, innovation, quality, and high performance.

Project Coordinator

Signage Services

WCD is an industry leading digital print, ecommerce fulfillment and information management company. We offer a broad range of print services to customers across Canada and around the world. We care deeply about the well-being of our employees and strive to enrich the lives of our customers by connecting them with high quality services and personalized products.

WCD is currently seeking an experienced, customer focused and knowledgeable signage professional to join our team as a Project Coordinator.

In this role, you will work as part of a customer success team responsible for coordinating and managing signage and large format digital print projects from inception to completion. You will work collaboratively with customers, designers, pre-press operators and production teams to ensure that projects are delivered on time, within budget, and to the highest quality standards.

A good understanding of digital printing, various materials and substrates, project estimating, order entry and installation is considered an asset for this role.

The Project Coordinator must be a confident, well-organized and disciplined professional who works well under pressure and can juggle multiple projects and priorities at the same time. We are seeking someone who is a strong team player and is tenacious and resourceful in ensuring projects are completed in alignment with specifications, on-time and on budget. Strong verbal and written communication skills are essential to this position

The Project Coordinator will be required to participate in daily meetings, coordinate resources, problem solve issues and make decisions on the fly. An interest in helping to develop processes, procedures and identify ways to continuously improve efficiency and service levels is considered an asset.

Our ideal candidate has basic financial management skills and can develop strong relationships with colleagues and customers. A willingness to be “hands-on” in peak periods is deeply valued. Experience with graphic design is considered an asset.

WCD is an industry leader in the digital print and signage industry and currently provides services to many large corporations and institutions. WCD is a private, entrepreneurial company with a culture committed to teamwork, leadership, innovation, service and quality.

Job Responsibilities:

• Collaborate with clients to understand project requirements and develop project plans
• Coordinate and manage project timelines, resources, and budgets
• Respond to incoming customer emails and inquiries
• Work with sales team to determine pricing and timelines
• Work with production to ensure project deliverables meet quality standards
• Monitor project progress and provide regular updates to clients and internal teams
• Identify and mitigate project risks and issues.
• Manage multiple projects simultaneously and prioritize workload accordingly
• Ensure that all project documentation is accurate and up-to-date
• Continuously improve project management processes and procedures
• Develops strong trusted relationships with customers
• Participates in daily production meetings and coordinates team resources
• Liaises with production, pre-press and installation teams as required
• Prepares final invoices on customer projects
• Seek opportunities for innovation and automation

Qualifications:
Education:
Bachelor’s Degree or Certificate in Project Management, Graphic Communications, Graphic Design, Digital Printing or related field

Minimum 3+ years’ work experience in customer service, project coordination or project management/coordinator role within the digital print, signage or related industry.

Skills and Competencies:
In order to effectively fulfill this role, the following competencies are required:

• Proficient in project management processes
• Personable, professional, and service oriented
• Strong problem-solving skills and attention to detail
• Flexibility and adaptability to changing project requirements
• Ability to work under pressure and meet tight deadlines
• Strong visual, verbal and written communication skills
• Able to work effectively under short deadlines in high-pressure situations
• Superior organizational skills and attention to detail
• Strong skills at documenting customer requirements/instructions
• Strives for excellence in all activities
• A team player who comes to work with a positive attitude
• Proficient and good understanding of:

o Signage services and offerings

o ERP operational and/or project management systems (i.e. MS Projects, EFI Pace)

o MS Office, MS Excel, Word and Visio

o Experience with project management software (i.e. Monday.com)

If you are a highly motivated individual with a passion for project coordination and a keen eye for detail, please submit your resume and cover letter for consideration.

Join WCD to grow you career, expand your knowledge, and become part of a fun team committed to customer success.

Job Type: Full-time

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