Job Summary

The Program Supervisor is accountable for the daily operations of the SureStay Emergency Response Cente and ensures that operational and quality standards are always maintained. Works to ensure a safe, well maintained, and healthy environment. This position also works with community partners and other organizations within the Tri-Cities and is accountable for community support and engagement, as well as statistics collection.

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Organizational Status*
The Phoenix Society is a multi-service agency located in the Lower Mainland of British Columbia dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and/or employment.
Work Performed

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Risk Management*

• Ensures the health and safety of all residents.
• Takes lead role in incident management and reporting.
• Acts as an OHS member.

Staff Supervision

• Provides supervision, direction, coaching and assistance to staff in the completion of daily operating tasks and routines.
• Supervises medication administration and is accountable for ensuring accuracy and completeness of administration and documentation for the medication program.
• Orients, trains, supervises, and evaluates new employees, volunteers and practicum students on shift responsibilities and routines and reports to supervisory position.
• Motivates staff team to maintain and exceed agency work standards. This position does not involve hiring, firing, or disciplining employees.
• Ensures that all documentation for shift tasks, responsibilities and routines are completed.
• Performs other tasks and duties as required.

Client Support

• Role Modeling-Acts as a positive role model for clients. Teaches clients effective social and interpersonal skills through tasks of appropriate daily living and social activities.
• Environmental Support - Contributes to maintaining a therapeutic environment following therapeutic community principles which encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others.
• Monitors - residents' behavior and activities and reports to program director, if necessary.

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Qualifications*
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• Position requires a 2-year post-secondary diploma. Preference given to those with a degree in a relevant discipline such as social services community services, etc., or equivalent
• 3+ years of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Experience in a non-profit setting is an asset
• Satisfactory completion of a criminal records check with vulnerable sector screening is required
• Satisfactory completion of Tuberculosis Screening form is required
• Satisfactory completion of Employee Immunization Record form is required
• First aid certification with CPR is required
• Valid driver’s license is required

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Skills & Knowledge*

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Knowledge of Windows, Microsoft Word, Excel, and database management systems

• Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
• High level of integrity and dependability with a strong sense of urgency and results-orientation
• Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

Competencies

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Approach to Work*
× Demonstrates initiative, flexibility, adaptability and resourcefulness
× Actively seeks and incorporates feedback to inform continuous self-improvement
× Sets goals, creates and implements action plans, monitors progress, and evaluates results
× Adeptly manages competing tasks and uses time efficiently and effectively

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Job Knowledge & Quality of Work*

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

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Judgement & Decision-Making*
× Models independent thinking and creativity
× Demonstrates effective problem-solving skills
× Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
× Exercises sound judgment in the best interests of the organization

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Communication & Interpersonal Skills*

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

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Personal Leadership*

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

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Teamwork & Collaboration*

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs

• Leverages the expertise and experience of others for organizational success

Vaccination Requirement

Effective October 26 2021, all new hires at the Phoenix Society require full COVID 19 vaccinations (have a series of a World Health Organization-approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Individual medical exemptions must be approved by the Provincial Health Officer.

What we offer

• 100% employer paid benefits
• Disability and Life insurance
• Employee Assistance Program
• 100% Employer Paid Extended health care (Dental, Vision, paramedical)
• Flexible schedule
• Matching RRSP contribution
• 6 sick and 6 personal leave days a year
• Education and Training allowance
• Bring your dog to work

Commitment to Equity, Diversity & Inclusion
Phoenix Society is an Equal Opportunity Employer and welcomes all applicants to apply and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

CLOSING DETAILS

• This Position is in the Coquitlam Area, and requires flexible hours to accommodate program needs.

Application Process: Please apply with a cover letter and resume via our job board or on this site.

Application Deadline: The position will be filled as soon as a suitable candidate is identified.

Job Type: Full-time

Salary: $52,162.50 per year

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