POSITION TYPE: Full Time, Permanent Position

DEPARTMENT: Tropicana Employment Center

AFFILIATION: Unionized Position

LOCATION: North York, ON

HOURS: Mon-Fri, 7 hours per day

EXTENDED HOURS: Dependent on needs of the program

SALARY: Hourly rate will increase to $27.10 after 12 months, $29.81 after 24 months

START DATE: ASAP

ABOUT THE ORGANISATION Tropicana Community Services, a Toronto-based multiservice organization, provides all youth, newcomers, people of Black and Caribbean heritage and others in need with opportunities and alternatives that lead to success and positive life choices. Our mission is achieved through culturally appropriate programs such as counselling, childcare, educational, and employment services and youth development.

ABOUT THE POSITION netWORKS is a coordinated approach to career-oriented networking and mentoring opportunities for youth aged 18 and 29. Mentees receive training, participate in-group networking sessions and have the chance to connect with employers for individual networking or mentoring opportunities. netWORKS also work with employers to engage mentors who can offer guidance to youth who require it.

What you will do:

• Oversee the delivery of the netWORKS Program, ensuring that intake and screening targets are met and that a high quality of service is provided to all youth participants
• Recruit 200 youth to participate in the various components of the program over the course of one year using various print and electronic marketing tools
• Conduct in-person and/ or virtual intakes to register clients into the networks and youth employment programs.
• Coordinate and deliver 9 – 12 group orientation sessions for various youth employment programs.
• Support youth participants in creating profiles on the netWORKS hub via Ten Thousand Coffees and conducting employer outreach
  
• Develop and facilitate various employment focused workshops for youth registered in the program, including the Youth Job Connection programs.
• Accompany youth to introductory networking session at employer sites and provide support as needed
• Collect and input required participant data in adherence to agency privacy and confidentiality policies. Support participants in completing surveys and post-program evaluations.
• Conduct monthly data entry in multiple portals within allocated period. Ensure all information is accurate.
• Attend and participate in monthly meetings with UWTYR program staff to share program updates and feedback
• Provide regular check-ins with each youth participant and provide additional support as needed. Ensure participant files are properly stored
• Assist in the ongoing development and effective implementation of program related policies and procedures that ensure we follow program guidelines, efficiently utilize resources and maximize participant satisfaction
• Oversee timely and accurate submission of all statistical and program information to be used in internal and external netWORKS reports
• Maintain positive and clear communication with other team members to facilitate team work, successful target management and customer service satisfaction
• Make presentations on behalf of the agency to service providers
• Contribute to agency's outreach effort; maintain useful relationships with community partners
• Conduct clients survey as per funder’s requirement
• Provide and request feedback and updates about client activities and status as per funder’s requirement
  
  

What you need for this role:

• University degree and/or college diploma and related work experience in counselling and/or education
• Recent experience with program administration 9 and skilled in working with databases to enter, maintain, track and record client data
• Recent experience working with youth in an employment centre and mentorship programming
• Recent experience supporting youth in achieving their employment goals and coaching disadvantaged youth who face multiple barriers to employment is an asset
• Ability to achieve program goals/targets including planning ahead for contingencies and identifying solutions to problems to ensure best results
• Respectful of and responsive to individuals and communities facing social, economic and cultural barriers in society
• Strong computer skills (Microsoft Office, Excel, Outlook, search engines, online communication methods)
  

What We Offer:

• Competitive base salary, step Increase for the first 2 years of employment
• Group Benefits Plan with Extended Healthcare and Dental Benefits
• Options for company-matched RRSP programs
• Career growth and development opportunities
• A chance to play an active role in giving back to your community
  
• Employee Assistance Program

HOW TO APPLY

Internal candidates are asked to submit a completed résumé, cover letter, no later than 5:00 pm, January 20, 2023.

External candidates are asked to submit a completed résumé, cover letter, no later than 5:00 pm, February 28, 2023.

Although we appreciate each application, only those candidates being considered for the position will be contacted. No Phone Calls please

Tropicana Community Services commits to promoting inclusion, diversity, equity and access (IDEA) through its information and support, advocacy, programming, internal policies, and governance structures. Tropicana Community Services will aim to ensure that our staff reflect the experience, skills and diversity of the communities we serve and create an inclusive, barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process please contact Human resources. All information received in relation to accommodation will be kept confidential.

It is a condition of employment that new employees provide proof that they are fully vaccinated against COVID-19 prior to the start date of employment. This means that all new employees must have received all doses of a COVID-19 vaccine approved by Health Canada prior to their start date. Applicants who have appropriate written proof of a medical reason, or a reason pursuant to the Ontario Human Rights Code, for not being fully vaccinated against COVID-19 may provide such documentation to the Human Resources department. Such situations will be considered on a case-by-case basis.