DUTIES & RESPONSIBILITIES:
Customer Service

• Provides superior and efficient customer service
• Answers inquiries and resolves customer complaints regarding postal services
• Abides by the customer service program (SERVE) as prescribed by Canada Post Corporation
• Maintains a neat and organized postal service area and presents proper image to public according to Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge)
• Ability to upsell and recommend postal services and promotions to all customers

Loss Prevention

• Ensures loss prevention systems and procedures are performed according to guidelines
• Controls cash, money order, and stamp inventory in accordance with prescribed cash handling policies and procedures
• Maintains proper security of cash and mail

Operations

• Assists in maintaining and controlling the inventory of stamps, money orders, registered mail, etc. in compliance with the policies and procedures of Shoppers Drug Mart and Canada Post Corporation Maintains and controls the cash register in the department in compliance with policies and procedures

General

• Complies with all health and safety regulations
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the department
• Perform other duties as required including Cash duties

QUALIFICATIONS
Planning, Judgement and Decision Making

• Problem solving to ensure customer satisfaction
• Plan work to maximize efficiency and minimize costs
• Troubleshoot cash and tally differences
• Experience with registration and postal authorization issues

Experience

• Customer service oriented
• Effective verbal and written communication skills
• Computer literate
• Register Skills
• Organized and detailed oriented
• Efficient time management skills
• Ability to work in a fast pace environment
• Ability to work independently and as part of a team
• Commitment to providing customer service
• Must have a valid drivers license

Job Types: Part-time, Permanent
Part-time hours: 21 per week

Salary: $15.50-$17.09 per hour

Benefits:

• Store discount

Day range:

• Monday to Friday
• Weekend availability

Flexible Language Requirement:

• French not required

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Work setting:

• Drug store

Ability to commute/relocate:

• Cobourg, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Shift availability:

• Day Shift (preferred)
• Night Shift (preferred)

Work Location: One location

Application deadline: 2022-12-27
Expected start date: 2022-12-27

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