Part-Time Membership Experience Representative - Waterloo Region Job at YMCA of Three Rivers
MEMBER EXPERINCE REPRESENTATIVE
PART-TIME PERMANENT
START DATE: ASAP
REGION: Waterloo Region - Kitchener
APPLICATIONS DUE: Posting will remain active until filled.
Are you experienced in customer sales and service? Do you have a passion to provide excellent customer service? Do you want to grow and learn as you continue your career?
If this is you, join our team and make an impact!
The YMCA of Three Rivers is one of the community’s largest non-profit organizations. We are dedicated to the enrichment of our communities through the development of people and families. We provide licenced childcare, swimming lessons, youth & preschool programs and adult fitness to name a few. We create a sense of belonging by helping children and adults cultivate authentic and caring relationships in a safe and nurturing space. Membership growth and opportunities for excellent customer service is where you come in!
What you will do…
You will be one of the first points of contact for our community members and for new customers. You will provide exceptional customer service to all members of the community. This will include providing information to customers on memberships and programs that we offer and by providing tours of our facility. You will be responsible for selling memberships and following up with membership prospects. You will have the opportunity to develop strong relationships with families and peers as you assist in creating a safe and welcoming facility for all.
What you will bring…
You will bring a minimum of 1 years’ experience in customer service, preferably in a similar environment. You are computer literate, with a strong knowledge of Microsoft Office programs. You are committed to working in a socially inclusive environment responding with sensitivity and personal awareness to diverse needs. You will have well-developed interpersonal and relationship building skills with the ability to establish rapport and excellent communication with fellow employees, children, families and community partners. This position requires your willingness to work flexible hours including some evenings and weekends. You will also be required to present a clear, current, Criminal Record Check with Vulnerable Sector screening.
What you will gain…
You will join a dynamic team and an organization that has massive impact across our community. You will be joining a local organization, but you’ll also be part of a global movement. Your work will have impact and the community we all call home will be a little better every day because of you.
Please note we are currently following Public Health and Government guidelines related to COVID 19 both for our interview process and while working. Interviews will be done virtually and any entrance into a facility will be subject to health screening.
The YMCAs of Three Rivers embrace diversity and are committed to creating an inclusive workplace, welcoming applications from all qualified persons. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA. The YMCAs comply with the Employment Standards Act, Pay Equity Legislation and privacy laws. In keeping with privacy laws, we are committed to protecting personal information by following responsible information handling practices. For more information on the YMCAs commitment to privacy, please visit our website. Only candidates under consideration will be contacted.
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