Manager, Solutions & Implementation Job at United Rentals, Inc.
Great company. Great people. Great opportunities.
In this role you will be responsible for overseeing the addition of new products, services, training and technology on behalf of Advanced Solutions Group (ASG) at United Rentals. Working closely with all levels within the organization to onboard, gather feedback, offer customized sales solutions and ensure customer retention with WEDGE Environmental Monitoring / United Rentals Proprietary network of sensors.
This is a permanent, full time on-site role.
Job Description:
Work closely with Sales teams across the organization as a Technical Subject Matter Expert (TSME) to promote the WEDGE product and assist Sales with having conversations with their customers.
Research and document other competitor equipment that customers are using for similar results. Inform leadership of effectiveness and impact to our offerings and product development.
Identify and interpret customer requirements mainly for solution as well as services. Work with local sales teams.
Address key accounts' needs to maximize solution generation.
Support sales teams, as needed, with customer interactions
Provide in-person technical training to onboard staff in different districts/branches.
Act as key technical resource for all branches on the WEDGE technology.
Install demos for new customers and partner with sales reps, as needed, on WEDGE Tech depending on market.
Support Region Wedge technicians (WEDGE Specialists) with Technical expertise, logistics/equipment forecasting planning
Report on new installs & site removals monthly to Product Manager Insights for KPIs
Manage operation policies, standards and procedures
Develop and maintain training materials, keep updated with all new releases of equipment.
Lead continuous improvement initiatives - collect and document customer feedback
Work with local team to collect feedback from customer about user experience and product improvements.
Analyze customer needs and current market trends and make recommendations to the company in terms of services, processes and product optimization.
Job Requirements:
Bachelor’s Degree or equivalent work experience
Minimum 2 years' sales experience preferred
Minimum 5 years' construction industry experience
Understanding, creating and communicating technical specifications to non-technical individuals.
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Planning and organizational skills
Excellent written communication skills, judgment and influencing skills
Customer-service oriented
Strong analytical and problem solving skills
A valid driver's license with acceptable driving record
Ability to be self-driven
At United Rentals, the largest equipment rental company, we believe that it takes great employees to build a great organization – and we’re passionate about helping our people grow professionally and embrace teamwork in everything they do. Our culture is based on our corporate values and centers on mutual respect, job satisfaction, diversity and a shared responsibility to build a better future.
What's in it for you?
U.S. Full Time roles: Best in class benefits offering includes medical, dental, vision, flex spending and health savings accounts; 401(k) retirement with company match; life and disability insurance; and paid time off including sick, vacation, holidays, and paid parental leave. Comprehensive training and development and career growth opportunities.
U.S. Non-Full Time roles: Benefits offering includes 401(k) retirement with company match; paid time off including sick, vacation and holidays; and comprehensive training and development and career growth opportunities.
Canada: Best in class benefits package which includes medical, dental & vision, RRSP/DPSP*, paid time off, comprehensive training and development, and career growth opportunities.
- Offered for full time roles, non-full time eligibility in select provinces.
United Rentals, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
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