IOT/Cloud Analyst Job at Rogers Communications
At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.
Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.
Are you up for the challenge? If so, consider the following opportunity:
Rogers for Business - End to End Networks is looking for passionate, goal-oriented individuals to join our winning team. We are currently looking for a National Support Centre -IoT/Cloud Analyst based in Markham.
The successful candidate will be responsible to support the stable operation of all End to End’s clients and internal computer networks. This includes installing, configuring, maintaining, and optimizing all network hardware, software, and communication links while ensuring minimal network downtime. The person will also diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion. This role is on a rotation schedule with the National Support Centre which operates 24 x 7, it requires specialization in IoT and Cloud environments, and it reports to NSC Manager
What you will be doing:
- Incident Management – responsible for technical troubleshooting. In the event of configuration changes required, escalate as required to invoke the internal Change Management Process.
- Respond to incoming calls, SNMP alarms, and e-mails regarding client network issues, client change requests, etc.
- Open trouble tickets on all incidents
- Working experience In supporting stand-alone servers and VMs
- Coordinate and Involve teams as required to resolve Issues
- Work with vendors and carriers during problem analysis/resolution as required.
- Monitor and test network performance and provide network performance statistics and reports.
- Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of clients, and recommend and implement corrective hardware and software solutions, including off-site repair.
- Recommend, schedule, and perform network improvements, upgrades, and repairs.
- Support development and implementation of networking projects and new technology installations.
- Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts. Evaluate and recommend for purchase of networking hardware and software products.
- Maintain up-to-date knowledge of client contracts.
- Practice network asset management, including maintenance of network component inventory.
- Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.
- Liaise with and provide training and support to other Network Analysts on network issues.
- Prepare and ensure the accuracy of documentation, procedures, manuals, and checklists.
- Aid in the development of business continuity and disaster recovery plans and maintain current knowledge of plan executables. Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
- Understanding of the organization’s goals and objectives.
What you will bring:
- Strong written and oral communication skills.
- Strong analytical and problem-solving skills
- Learn, understand and apply new strategies and technologies
- Mentor/train less experienced co-workers
- Work both independently and in a team-oriented, collaborative environment
- Communicate to and work with Clients and co-workers
- Effectively prioritize and execute tasks in a high-pressure environment and can adapt to shifting priorities in the daily workload.
- Accountability - Takes ownership of personal workload, as well as the workload of employees under his/her direction.
- Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of the volume of duties encountered.
- Commitment to Health and Safety - Works in compliance with all applicable health and safety legislation and established policies and procedures.
- Continuous Improvement - Strives to improve job responsibilities through developing skills and increasing knowledge.
- Innovative - Able to think outside of the box to develop creative and new solutions or products that meet current and future needs.
- Problem Solving - Able to break down a situation into smaller pieces to identify key issues and figure out cause and effect relationships to solve. Use logic and analytical methods to come to realistic solution.
- Results Orientation - Able to focus on desired outcomes, and the means by which they are achieved by meeting and or exceeding standards based on past performance, goals, and objectives, as well as the performance and/or achievements of others.
- Time Management - Balances a myriad of tasks; prioritizes duties as needed.
- College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
- Technical Certifications with priority IoT and Cloud certifications.
- Experience with Dell Managed Services an asset.
- Experience with cloud-based servers solutions (Azure,EC2,App-Engine) Is an asset
- Working technical knowledge of network and PC operating systems.
- Working technical knowledge of current network hardware, protocols, and standards.
- Well-versed in differences between and advantages of Windows Server 2003, Windows Server 2003 R2, Windows Server 2008, Windows Server 2008 R2
- Knowledge of 3G/4G/LTE/5G Is an asset
- knowledge of VMware and vCenter
- Knowledge and experience In Networking and Network security would be an asset
- Experience working in a team-oriented, collaborative environment.
Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 - 210 Cochrane DR(7735), Markham, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 280653
Together, we'll make more possible, and these six shared values guide and define our work:
- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes: Digital & Technology
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