Inside Technical Support -Central Region (Burlington) Job at Gerrie Electric Wholesale LTD
Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.
Culture:
Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. We strive for an inspiring culture and integrity in all that we do.
Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.
We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.
What you will be doing:
This position is based in the Burlington Head office and is primarily responsible for handling the Rockwell lines of Automation and Drive products as well as other products required to address our customers’ automation needs. You will also:
Apply technical expertise to assist customers in their Automation applications in both pre-sales and post sales situations
Provide troubleshooting and backup service for all Automation products sold
Provide customer quotations and information on automation products and systems by phone, one on one, and presentations to customers
Assist and/or deliver product demonstrations and customer training as required
What you bring to the table:
Graduate of a 3-year electrical/electronic technology program or a program which emphasizes automation and control systems
Professional hands-on experience with Sales and/or Customer Service is required
Solid communication (both verbal and written) and relationship-building skills
Ability to work in a fast-paced environment with good problem-solving skills
Proficiency of Microsoft Office Suite
Don’t have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.
We believe in taking care of our people:
Major medical + dental coverage for yourself and your dependents (flex plan options available)
Employee Assistance Program
Global travel coverage
Pension plan with contribution matching
Training, development and career growth opportunities
Tuition re-imbursement program
Promote from within culture
A diverse and inclusive workplace
Caring and nurturing environment
Words that our employees use to describe us:
Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful
Flexible interview options are available!
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