The Delta Hotels by Marriott – Dartmouth is proud of the reputation it has earned for delivering exceptional customer service. Since opening under the Delta flag, our hotel has consistently been ranked as one of the top five Delta hotels throughout the world for overall guest satisfaction. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. We have consistently aspired to build a team of the best hospitality professionals in our market, offering training and benefits programs that continue to make us an employer of choice.

Typical shifts for the Guest Services Agent are 6:45 am – 3:15 pm and 2:45 pm – 11:15 pm which includes weekends and holidays.

Employee Benefits:

• Eligible for $500 signing bonus upon completion of probationary period.
• Payment for on call shifts even when you are not called in.
• Eligible for shift premiums based on hotel capacity.
• Access to our employee development/education reimbursement program.
• Company scholarship program for employees and family members.
• Flexible work schedule.
• One earned day off every two months based on attendance.
• 50% reimbursement of monthly transit pass.
• Eligible for $500 payments through employee referral program
• Daily staff meals
• Extended Health and Dental
• Opportunity to participate in company RRSP program
• Marriott’s Employee travel program

If you are committed to providing exceptional customer service and want to join a team that shares this common goal, Delta Hotels by Marriott Dartmouth presently seeking is a Guest Services Agent to join our team. Reporting to the Guest Services Manager, the Guest Services Agent will work closely with their team to provide courteous and professional service to guests during their stay.

The successful candidate will have a minimum of 2 years’ experience in a front-line customer service environment, with previous Guest Service/Front Desk experience a strong asset. A positive attitude paired with a passion for delivering the highest level of customer service is a must. Your responsibilities will include processing all guest check-ins and check-outs, answering and recording guest calls, requests, and questions, and collaborating with members of the Housekeeping Department to track room status and address guest concerns.

The Delta Hotels by Marriott – Dartmouth provides a generous compensation package that includes extended health benefits, paid vacation, RRSP matching, daily meals and bonus potential. Opportunities also exist for employer sponsored training programs, and as a member of our hospitality team, you will have the opportunity to participate in Marriott’s Employee travel program.

Delta Hotels by Marriott – Dartmouth values are shaped by responsible leadership, collaboration, integrity and accountability. Our employees are integral to our success and, because of this, we greatly value our team and recognize their contributions and importance. If you recognize similar values in yourself, we encourage you to apply by submitting your resume and cover letter.

The Delta Hotels by Marriott – Dartmouth is an equal opportunity employer.

While we thank all applicants only those selected for an interview will be contacted.

Job Type: Full-time

Benefits:

• Commuter benefits
• Company pension
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift

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