Pickering Casino Resort is seeking (40) Dual-Rate Dealer Supervisors!

Pickering Casino Resort is seeking a dynamic individual with a drive to succeed, strong business acumen & leadership skills to fill the role of Table Games Floor Supervisor. Under the general direction of the Table Games Pit Manager, this position is responsible for monitoring the day-to-day activities of table games operations on an assigned area basis while establishing and contributing to a safe and welcoming work environment for all employees. Assists with the implementation all new table games initiatives. Above all else, leading by example to create Great Experiences and Memories for all guests and colleagues.

Successful applicants will demonstrate the following qualifications:

• Helps to create an engaged work environment by choosing positivity and fun, recognizes excellent peer performance, and by caring about and supporting our colleagues every day;
• Supervises and monitors Dealers in an assigned area; maintains game integrity; monitors game limits and cash/value transactions; may assign shift work assignments in an assigned area;
• Makes changes to schedules as required;
• Responsible for the performance management of Dealers including incident investigations, coaching, progressive disciplines and mentoring team members;
• Responsible for the full recruitment cycle for Dealers including resume screening, conducting assessments, interviews, onboarding, orientation and training of team members;
• Provides training and career development opportunities to new and existing team members;
• Monitors team member’s attendance and addresses attendance concerns in a fair and equitable manner;
• Investigates PVNs, prepares and issues disciplines and/or corrective actions to team members as required;
• Participates in the implementation of table games strategic plans;
• Requests and processes fill/credit issuance as required;
• Verifies and records cash/value transactions according to company policies and procedures.
• Responds to and resolves employee relations matters and guest complaints in a timely and professional manner;
• Reports irregularities and suspicious activities to surveillance, security and management team as required;
• Assists in allotting player seating and waiting lists;
• Maintains a tidy work area;
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety, FINTRAC requirements, knowledge of AML (Anti Money Laundering) and other statutory regulations
• Supports the GEM program with team member awareness initiatives and measurement of guest satisfaction
• Performs other duties as assigned or directed.

Minimum Qualifications:

• Minimum 1 year of supervisory experience in a commercial casino;
• Minimum of six (6) months of full-time dealing experience or one (1) year of part-time dealing experience required;
• Secondary School Diploma; Post-Secondary education or a suitable combination of education and experience an asset;
• Knowledge and experience in a variety of table games required;
• Strong leadership skills with the ability to coach and mentor team members;
• Strong problem-solving and conflict resolutions skills;
• People-focused and committed to service excellence;
• Proactive and solution-oriented with a drive to succeed;
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication;
• Computer literacy in MS Office;
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Pickering Casino Resort candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work and location will be based on operational needs. Ready to embark on your next adventure?

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and w e welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required . We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.