Dispatch Manager Job at Trimac Transportation
Dispatch Manager
Purpose:Oversees the day-to-day operations of planning and Dispatch activities to balance the company service and financial objectives. In conjunction with the Area Manager is accountable for the financial performance of the business dispatched by their team. Establishes processes and routines to ensure productive and profitable use of equipment and manpower resources. The dispatch Manager acts as a primary escalation point for customers and internal stakeholders with respect to service and operational performance issues.
People
- Selects, trains, and onboards dispatcher and load planners
- Conducts employee performance evaluations, establishes goals, and resolves performance issues
- Establishes employee schedules to ensure appropriate coverage and service requirements
- Assistsand coachesdispatchersin the management of driver performance and relationships
- Ensures a positive team environment between customers, drivers, and dispatchers
- Communicates and provides constructive feedback as required
- Accountable for the financial performance of the business dispatched by their team
- Ensures achievement of key performance indicators (i.e. Revenue mile%, RCR, cost per mile)
- Identifies opportunities for increased profitability
- Supports the Area Manager in the development of the budget
- In conjunction with the Terminal Manager, participates in weekly service and safety reviews
- Primary escalation point for service and operational performance issues
- In conjunction with the Service Delivery team, establishes communication protocols with customers
- Order entry, status reporting, exception management, notifications
- Three to five years of related experience and/or training
- Sound knowledge of the transportation industry
- Experience in bulk commodities is desirable
- Excellent communication and managerial skills
- Proficient in Microsoft Office Suite
- High School Diploma
TRIMAC SAFETY COMMITMENTS
- We make safety a part of every decision.
- We make safety personal.
- We have the courage to intervene.
Please note: This role will be posted until a suitable candidate is found. Only shortlisted candidates will be contacted.
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