Consider an opportunity with the Medical Council of Canada (MCC)!

Working at the MCC means being part of a dynamic team that ensures the highest standard of physician evaluation.
Every member of our team, in any job, at any level, is involved in contributing to the health and well-being in Canada.

You will be immersed in an exceptional work environment that fosters professional development and work-life balance.

In fact, the MCC is proud to be recognized as a National Capital Region Top Employer for ten years in a row!

Customer Support Agent

Internal job title: Review Agent
Full Time Permanent

Ottawa, Ontario, Canada

As a Review Agent, you will play a critical role in achieving the mission of the MCC.

In support of the MCC examinations, you will be a key player in reviewing and processing various types of documentation, including applications to determine eligibility of candidates. In addition, you will provide timely follow-up communication with candidates and other stakeholders, and always ensure excellent quality of data. As a Review Agent, you play an important role in MCC operations.

What you’ll do

• Review and analyze documents submitted for source verification and exam eligibility
• Make decisions regarding medical credentials, translation requests, other support documents and exam eligibility
• Follow up with candidates and external stakeholders where documents do not meet MCC’s criteria
• Document and report candidate specific information
• Identify complex issues/cases and perform research, gather information, documents and formulate recommendations to be reviewed in accordance with the team’s escalation process
• Send reviewed documents to external stakeholders for source verification
• Maintain data and document integrity; assuring superior quality of such data, information and correspondence.
• Scan medical credential and other supporting documents
• Triage scanned documents to determine whether further action is required
• Include pertinent notes about the physical document that may not appear in the scan (embossed seals)

What you need to succeed

Experience:

• 2-3 years’ experience providing customer service, preferably in an office environment

Technical Skills:

• Excellent communication skills, verbal and written
• Good working knowledge of Microsoft Office software including Outlook, Word, Excel and the ability to learn and work with internal database systems
• Proficiency using the internet to retrieve information quickly

Competencies:

• Strong analysis and problem-solving skills
• High degree of accuracy and attention to detail
• Ability to conduct research and to elicit pertinent information from clients
• Strong interpersonal and customer service skills
• Ability to multi-task and work well under pressure
• Ability to maintain confidentiality and to be tactful and discrete

Education:

• Post-secondary education or equivalent experience

Language:

• Fluently bilingual with excellent oral, and written skills in both English and French

The perks:

• A defined benefit pension plan
• A complete benefit package your first day on the job
• Three weeks’ vacation right off the bat
• A company paid holiday closure in December – our gift to you!
• A 35-hour work week
• Compressed and telework programs
• Free onsite parking - any day, any time
• Free virtual Mobility and Strength & Conditioning classes

MCC’s COVID-19 Vaccination Policy requires all employees to be fully vaccinated against COVID-19. All offers of employment are conditional upon successful job candidates attesting to their vaccination status and providing proof of vaccination or requesting and being approved for an accommodation for medical , religion or other human rights based grounds.

Visit our Careers page to learn more about the many reasons you can thrive at the MCC.

The MCC is an equal opportunity employer, committed to diversity and inclusion in the workplace at all levels of its organization.
Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.

Please note that only those invited for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $50,000.00-$55,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flextime
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Vision care
• Wellness program
• Work from home

Schedule:

• Day shift

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